To understand communication further, let’s understand how it works.
It is a well-defined flow composed of seven steps:
Source – is the emitter or communicator.
Encoding – is the language or symbols used for communication.
Channel – is the vehicle through which the message is forwarded.
Decoding – is the process in which the message is translated into the mind of the recipient.
Receiver – is the subject to whom the message is addressed.
Noise – refers to the factors that can distort a message.
Feedback – determines whether understanding has been achieved or not. It is the message returned, it is the feedback.
Let’s put these concepts into practice.
Opening hours on 12/24:
We inform that on 12/24 the hours will be from 8 am to 12 pm, due to the Christmas get-together. We will return to normal time on 12/26. We wish you all a Merry Christmas.
Font e – human resources sector.
Coding – letters symbol, written communication.
Channel – company message board.
Decoding – is the understanding of the message.
Receiver – the employees
Noise – It would occur if the information gave rise to a dubious interpretation or if someone erased the message, making it unreadable.
Feedback– employees wish their manager a Merry Christmas and confirm their presence on the 26th.
Let’s relax and have some fun with two pictures that involve noise in communication. The saying goes that “whoever tells a story, increases a point”.
For there to be a communication process, there must be a sender and a receiver (something has to be transmitted by the sender to the receiver).
For the sender and the receiver to communicate, a
communication channel must be available ; And the information to be transmitted must be “translated” into a known code, both by the sender and the receiver.
Sender – Who sends the message. The sender issues and encodes the message. It can be a person, a group, a company, an institution.
Receiver – Receives and decodes the message sent by the sender. It can be a person, a group or even an animal, like a dog, for example.
Message – Content transmitted by the issuer. Content synonym is what is written in a text and what is said in a speech; it is what is significant in the communication between recipient and recipient. It is the object of the communication, it consists of the content of the information transmitted.
Code – It is the way in which the message is organized. The code is formed by a set of signs, organized according to certain rules, in which each of the elements has meaning in relation to the others. It can be language, oral or written, gestures, Morse code, sounds etc. The code must be known to both parties involved: sender and recipient.
Codification – Process of transforming thought into symbolic form; It is to transform, in a known code, the intention of communication.
Decoding – Process by which the receiver “translates” the symbols emitted by the sender. This “translation” will depend on the economic, social, cultural and educational level of the recipient.
Channel – medium through which the message circulates. It is the material support that makes it possible to convey a message to the receiver, through space and time. Eg: television, letter, telephone, radio etc.
Feedback – Response of the receiver arriving at the sender. In other words, it corresponds to the information that the sender is able to obtain and by which he knows if his message was captured by the receiver.
Noise – It is everything that hinders communication, interferes with transmission and disturbs the reception or understanding of the message; everything that makes possible the loss of information during the transport of the message between the sender and the receiver. As for example by the issuer: verbal disability, lack of coherence. On the part of the receiver: Insufficient level of knowledge, distraction, cultural, social, intellectual, economic and educational levels different from the sender;