Due to the limited number of mobile users and the decrease in the number of new subscribers, mobile operators have begun to expand their range of services. Tele2 is no exception among the common additional services – TV Club. However, not everyone understands what this service gives and how to refuse it.
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1 About TV Club
2 Procedure for disabling the service
2.1 Via mobile utility
2.2 USSD commands
2.3 On the site
2.4 Through the office
3 How to get your money back
About TV Club
This is an entertainment and information service from Tele2. Connected users receive various notifications: about the release of a new film, a new episode of a series, from the life of film stars or singers, and others.
However, the disadvantages of the service are that:
- Connection is made automatically without the knowledge of the subscriber. Therefore, regularly check the list of paid subscriptions through your personal account on the website or through USSD commands.
- The service implies a daily fee of 30 rubles.
Service shutdown procedure
To deactivate your subscription, you can use one of the options we’ve reviewed.
Via mobile utility
“My Tele2” is a program that is installed on a mobile device through the App Store (for iOS OS) or Play Store (for Android). After installing it on the gadget and launching it, you should:
- Go to “Tariffs and Services”.
- Find the unnecessary one among the “Connected” ones.
- Disable subscription and confirm action.
Another variant:
- In the application, go to the personal support service.
- In the chat, type the command “operator”. Further communication will be with a living person, not a bot.
- Describe the situation in detail and ask to disable the service.
USSD commands
- Dial * 189 # and press the “Call” button.
- Find TV CLUB in the resulting list and write a command to disconnect.
- Enter the desired combination and send.
To disable all paid subscriptions, you need to enter the command * 152 * 0 # and press the “Call” button.
On the site
- After authorization on the resource, go to “Tariffs and Services”.
- Go to “Subscription Management”.
- Find the right one in the list.
- Click Disable.
- Confirm the action.
Through the office
To deactivate paid subscriptions through the office of a mobile operator, you need to have your passport and mobile device with you. On average, the manager will disconnect the service within 2-3 minutes. The service is completely free.
Attention! Only the direct owner of the SIM card can apply. Otherwise, a power of attorney is needed, otherwise the manager will refuse to disconnect.
How to get your funds back
Contact the Tele2 office or by phone. Explain the situation that you have not connected this service yourself, therefore, the withdrawal of funds is illegal. There is every chance that the money will be returned. The sooner you apply, the greater the opportunity to achieve a positive decision.
There is a nuance that when replenishing the account of a mobile operator through a QIWI wallet, the connection occurs automatically. This is noted by many users and the Tele2 support service has confirmed this fact.
