Genshin Impact – solving technical problems

Long game loading, 60 FPS limit, black screen, non-working gamepad, digital code errors, and more

Many who do not like anime enjoyed watching Hayao Miyazaki’s films (at least “Howl’s Moving Castle”). And many who don’t like MMOs now enjoy playing Genshin Impact . The game combines the best of Asian art style and open-world single-player games like The Legend of Zelda: Breath of the Wild . Formally, Genshin Impact is an online project, but the storyline is played entirely alone with staging at the level of the same “Zelda”, and other players can be connected only when you want.

Unfortunately, sometimes walks along emerald meadows against the backdrop of palaces and pastoral landscapes of the world of Teivat, arm in arm with beautiful girls, are interrupted by various bugs. We have collected proven solutions to similar problems.

What computer do you need for Genshin Impact

The game is not too demanding on the processor. It can load up to 8 threads, but effectively uses only 4 physical cores. Therefore, even old Core i5, new Core i3 or AMD Ryzen 5 will be more than enough. As for the video card, for a stable 60 FPS at maximum settings at 1080p, a video card of the level of a GeForce GTX 1060 or Radeon RX 580 is enough.

As usual, the official system requirements are only for 1080p (1920×1080). We reviewed the game benchmarks and added recommendations for a stable 60 FPS at higher resolutions of 1440p (2560×1440) and 4K (3840×2160).

Official minimum system requirements (1080p @ 30 FPS):

  • Operating system:Windows 7/8/10 (64-bit only!).
  • Processor:Intel Core i5 or equivalent.
  • Video card:NVIDIA GeForce GTX 1030.
  • RAM:8 gigabytes.

Official Recommended System Requirements (1080p @ 60 FPS):

  • Operating system:Windows 7/8/10 x64.
  • Processor:Intel Core i7 or equivalent.
  • Video card:NVIDIA GeForce GTX 1060.
  • RAM:16 gigabytes.

Tests of the game on the most popular video card on Steam

Computer for gaming at 1440p @ 30 FPS (according to tests):

  • Operating system:Windows 10 x64.
  • Processor:Intel Core i5-7400 / AMD Ryzen 5 1400.
  • Video card:NVIDIA GeForce GTX 1060 / AMD Radeon RX 480.
  • RAM:16 gigabytes.

Computer for gaming at 1440p @ 60 FPS (according to tests):

  • Operating system:Windows 10 x64.
  • Processor:Intel Core i3-8100 / AMD Ryzen 5 2400.
  • Video card:NVIDIA GeForce GTX 1660 Ti / AMD Radeon RX 590.
  • RAM:16 gigabytes.

4K @ 30 FPS PC (tested):

  • Operating system:Windows 10 x64.
  • Processor:Intel Core i3-9100 / AMD Ryzen 5 3200.
  • Video card:NVIDIA GeForce GTX 1660 Ti / AMD Radeon RX 590.
  • RAM:16 gigabytes.

4K @ 60 FPS PC (tested):

  • Operating system:Windows 10 x64.
  • Processor:Intel Core i3-10100 / AMD Ryzen 5 3400.
  • Video card:NVIDIA GeForce RTX 2070 / AMD Radeon RX 5700.
  • RAM:16 gigabytes.

Genshin Impact won’t launch on Windows 7

The game is not designed to run on Microsoft operating systems older than Windows 10. In addition, a 64-bit version of the OS is required.

Genshin Impact won’t start / won’t install / take too long to load

Three solutions:

  1. Stop downloading and start again after a couple of minutes.
  2. Close the launcher, restart your computer and router, start downloading again.
  3. Look for the 0.0.ziparchive laid out by the players , download it manually and add it to the Genshin Impact Game folder in the root directory of the game. If the under-downloaded archive is already in the folder, then first cancel the installation. After that, restart.

Unable to communicate with Mihoyo server / No connection / Genshin Impact will not connect to servers

Possibly a problem with the game servers. Unfortunately, the only way to find out the status of the servers is through the game’s official Twitter account . Check for any recent posts about server crashes (use automatic translation into Russian, if necessary).

Problems with co-op / multiplayer does not work in Genshin Impact / cannot find players for the mission

Try updating the game or waiting for new patches. This problem can only be solved on the side of the developers, if multiplayer works fine in other games.

Error 403/1004/1005/1007/4201 / 31-4302 / 9107/9203/9908 in Genshin Impact

Most of these errors occurred only in the first day after the release. If you still face such problems – completely uninstall the game and launcher, and then restart your computer and install again.

Resolution in Genshin Impact does not change

This error can occur if screen scaling is enabled on Windows. You can compensate for this as follows:

  1. Find the exefile in the game folder.
  2. Go to properties and go to the “Compatibility”tab .
  3. Click the Change High DPI Settingsbutton .
  4. In the option “Override scaling mode …”select “Application” .

Genshin Impact slows down / lags / optimization problems

Check your PC meets the system requirements

Cm. See the chapter “What computer is needed for the Genshin Impact” above.

Update your graphics card drivers

Visit the video card manufacturer’s website:

  • NVIDIA GeForce :The site will select the appropriate drivers. Just hit Search and then Download Now . After the download is complete, run the downloaded file and follow the instructions of the installer.
  • AMD Radeon :Scroll down to Search for your product and select your graphics card under Graphics . Click the Submit On the page that opens, click LMB on your version of Windows and click “Download” . When the download is complete, run the downloaded file and follow the instructions of the installer.

Important: Be sure to restart your computer after updating your drivers.

Enable high performance for your graphics card

For NVIDIA GeForce owners:

  1. Open the NVIDIA Control Panelby right-clicking on the desktop.
  2. Select Manage 3D Settingsfrom the list on the left.
  3. Switch to the Program Settingstab in the main part of the screen and select Genshin Impact from the drop-down list under “1. Select a program to configure ” (if the game is not in the list, then add the corresponding button next to it).
  4. In the list below, find the Power Management Modefeature and switch it to Maximum Performance Mode preferred .

For AMD Radeon and AMD processor owners:

  1. Open Radeon Settingsby right- clicking on the desktop.
  2. Go to the “System”section .
  3. In the “Switchable Graphics”category , set the “Maximum Performance” graphics card as the primary.
  4. Click “Accept”.

How to adjust graphics in Genshin Impact / how to increase frame rate

Optimal settings for a weak PC close to the minimum system requirements:

  • Screen Resolution: Thenative resolution of the monitor (for example, 1920×1080).
  • Frames per second:
  • Vertical sync:
  • Rendering:1.
  • Shadow quality:
  • Post-processing:low (old video card), medium (modern video card).
  • Effects:
  • General Settings:
  • Anti-Aliasing:Disable (old video card), TAA (modern video card).
  • Blur:to your taste.

How to remove the 60 FPS cap

If your monitor supports refresh rates above 60 hertz, then try enabling vertical sync. This helps some players. At the same time, there is no official support for more than 60 FPS in the game.

Sound issues in Genshin Impact

Run the “Troubleshooting Sound” by clicking RMB on the volume icon in the lower right corner of the desktop. Follow the instructions of the program.

Genshin Impact freezes / crashes / DXGI_ERROR_DEVICE_HUNG error / black screen

Perhaps the problem is overheating of the video card. Check to see if the fans of her cooling system are stuck in adjacent wires. If everything is in order with this, then try resetting the overclocking: go to the MSI Afterburner application and press the Reset button (if such a program is not installed, then the video card most likely did not overclock).

Gamepad (joystick) does not work in Genshin Impact

Switch the control mode in the game settings. In version 1.0, you have to do this on every new launch.


by Abdullah Sam
I’m a teacher, researcher and writer. I write about study subjects to improve the learning of college and university students. I write top Quality study notes Mostly, Tech, Games, Education, And Solutions/Tips and Tricks. I am a person who helps students to acquire knowledge, competence or virtue.

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