PS4 (PlayStation 4) users typically have a strong network connection when using the console. Only if you have Internet access is it possible to connect to your PlayStation Network account and make purchases in the online store. Also, if you do not have a connection, you will not be able to run applications, because without PSN they will not be authenticated.
One of the most common problems with the network connection of a PlayStation 4 user is an error with the code “WS-37397-9”. If this combination of numbers appears on your display, it means that the network connection failed. However, do not despair: there are several methods by which you can solve this problem.
Connecting to the Internet is a very demanding thing, and the reasons for failure can be many – ranging from problems with servers and ending with incorrect settings of your IP address. Accepting such failures as a given, Sony has personally suggested several ways to solve this problem.
The first alarm to indicate a connection problem will be the appearance of a small lock icon in the lower right corner of the application icon. All games, utilities, etc., somehow connected to the network, will receive this icon.
PSN health check
The first thing we recommend if you make a mistake WS-37397-9 – is to check the functionality of the PSN network, because There is a possibility that the problem is not with the user, but with the server. You can do this by simply following this link //status.playstation.com/ru-ru/. By clicking on it, you will see all available services.
Status of network services in PlayStation Network
Those marked in red are currently unavailable, and the only correct solution would be to simply wait for the technical work on the server to complete. If all is well, but still can not connect, then go to the next method.
restart the router
The method is banal and well known, however, solves many problems. There is a possibility that the connection error is hidden in your ip address, which is usually dynamic. When the router is restarted, the provider’s server will automatically reassign it. With the updated IP address, launch the console and check the availability of the Internet connection. Do this procedure several times and the network should be unlocked.
To make sure to change the IP address after rebooting the router, go to the link //2ip.ru/, remember or write down a combination of numbers.
Internet service 2ip.ru
Then, after rebooting the router, follow the link again and check if the numbers have changed. If so, the connection problem should no longer bother you. If even after that you have not regained access to the Internet, then let’s move on.
Connecting a “white” ip address
Your ip address may have been blocked due to suspicious activity. The problem is that Sony “bans” at the slightest suspicion, and, as a rule, in reality the user is not guilty of anything. In this situation, there are two ways to develop events, but first you need to determine the type of your IP address. There are only two of them – static and dynamic. Their fundamental difference is that the dynamic IP address changes regularly, and this happens every time you reconnect to the Internet. The static address is invariable. You can be sure of the type of ip used when using the same site – //2ip.ru/. If after rebooting the router the combination of numbers has changed, the address is dynamic. In this case, the solution to all problems, as described above, will be to reboot the router. However, if you are the owner of a static address, then you will have to contact the provider and ask for a service called “white IP address” (sometimes called “external IP address”). After connecting it, the problem should disappear.
Database recovery
As a rule, all problems with connection to PSN are solved by banal reboot of a router, but there are also more severe cases. If the connection problems do not stop and the system persistently issues error WS-37397-9, then read on.
To reconstruct the database, turn off the console, then press the power button for a few seconds and wait for the characteristic sound. Wait a little longer for the beep to repeat. Now on DualShock 4 press the PS button, in the menu, select “Restore Database”. Then the console will reboot and the last thing left to do is to test the Internet connection. You can diagnose the network by going to Settings, then Network, and select Test Internet Connection.
Test your internet connection on PS4
This method is proposed by the developers themselves. They assure that the problem should disappear and you will get access to the Internet again.
This concludes our article. We have analyzed in detail all the possible ways to solve the problem of connecting to the Internet on the PS4. Hopefully this information gave you the answer to fixing WS-37397-9 error on PS4.
