Netflix is the paid video platform with the most subscribers in the world. Even though the streaming service has just announced a price increase recently, there are hundreds of millions of users who consume audiovisual entertainment content from its catalogue. The fact that its success is so clear does not exempt the application or the website from having some errors from time to time. On this occasion we are going to talk about the “ error 113 ”. What does it mean? How can I solve it?
When Netflix has a problem, it often identifies it through numbers that appear on the screen. Thanks to this, it is easier to know the reasons and solve them. The “error 113” is one of the codes that you can get and, in this case, it will normally appear if you are trying to watch the platform from Apple TV.
Typically, that Netflix number is accompanied by one of the following messages:
- “An error occurred while logging in .”
- “Your Netflix account name or password could not be verified. Please try again. Visit www.netflix.com/support for more information.”
This streaming service warning can be caused by many reasons. Therefore, the solution may not be the same in each case. Below, we reveal everything you can do to try to log in and watch Netflix without problems.
Did you write the credentials correctly?
The first thing you should check if you get “error 113” is whether you have typed your email address and password correctly. It is possible that, when entering your account credentials, you have mistyped a character. Haste is not always a good thing and you may have forgotten a letter, put a lowercase letter instead of an uppercase letter or entered a wrong digit.
Double-check your email letter by letter, including what may seem to be spelled correctly. The ‘n’ and ‘m’ are very similar and are next to each other on the keyboard. It’s possible that instead of typing ‘.com’ you typed ‘.con’ and that’s what’s causing the Netflix code “113” to appear. Also, make sure you type your password looking at what you’re typing at all times, making it visible as you type it.
Change your password
If you try typing the address and password again, you may have entered the wrong password. If you are registered on many digital platforms, it is normal to forget the credentials you use for one of them. Don’t worry, because Netflix makes it easy for you to change to another password.
Instead of re-entering your credentials, click on “ Forgot your password? ”. Netflix will redirect you to a new page where you will need to enter the email address or phone number associated with the account holder. You will then receive an email or SMS so you can reset your password.
Since you may not remember the email address or phone number you used to subscribe, Netflix offers you another solution. To do so, click on “ I don’t remember my email or phone number .” In this case, the streaming platform will ask you to enter the name and surname of your bank account and the number of the debit or credit card you use to pay for Netflix.
Turn off the device for a moment
Another thing you can try if none of the above works is to turn off your device . If the device has a power cord, unplug it during the process. Netflix says to make sure the device is actually off and not in sleep mode.
Next, leave the Apple TV device in that state for about 15 seconds . After that time has passed, you can turn it back on. Once it is operational again, try opening the Netflix app and see if it works fine now or if you still get the “error 113.”
Uninstall and reinstall Netflix
Sometimes the app may crash for no reason, and this could be fixed by deleting Netflix and re-downloading it. First, go to the Apple TV home screen and press and hold the center of the remote’s touch surface or the clickpad ring on Netflix. Do this until the app starts to wiggle around the interface.
Once you’re at this point, just press the ” Play/Pause ” button to delete the platform. The system will ask you to confirm that you want to delete the app and that’s it. After that, all you have to do is search for Netflix in the App Store and install it again on Apple TV.
