Netflix errors 10002, 112, and 0013 are similar issues that can arise for users when trying to view content from Flix. Those errors generally crop up for users using Netflix with Apple or Android streaming devices.
Users generally need to update the data on their streaming devices to correct those errors.
Contents index
- How do I fix Netflix errors 10002, 112 and 0013?
- Restart your router and streaming device
- Exit Netflix on all devices
- Reinstall the Netflix application
How do I fix Netflix errors 10002, 112 and 0013?
1. Restart your router and streaming device
- First, try restarting your streaming device in conjunction with an internet router.
- Turn off the streaming device and unplug it if it is plugged in.
- If you are using a streaming device with a TV, turn off and unplug the TV.
- Turn off your router.
- Unplug your router for about a minute.
- Plug the router back in and turn it on.
- Plug the TV back in if necessary and turn it on again.
- Wait about five minutes and then try streaming Netflix content again.
2. Exit Netflix on all devices
- Some users can fix errors 112, 10002, and 0013 by logging out of Netflix.
- To sign out of Netflix on all your devices, open Netflix.com in a web browser.
- Click on the profile button in the upper right corner of the Netflix browser tab.
- Select Account to open more options.
- Scroll down to Settings and click the Sign out of all devices link there.
- Click the Sign Out button shown directly below.
- Wait a few hours. Then log back into Netflix on the device for which the problem arises.
3. Reinstall the Netflix application
android device
- Reinstalling the Netflix app is one of the most likely solutions for errors 10002, 112, and 0013.
- To reinstall the Android Netflix app, open Google Play on your mobile.
- Enter Netflix in the Google Play search bar.
- Touch the Netflix app to open its page.
- Tap the Uninstall option .
- Select OK to confirm.
- Then go back to the Netflix app page and tap Install to reinstall it.
