Some users of Smart TVs (the most modern televisions on the Samsung brand market ) have reported that they freeze when they are being used, if you are one of these users, do not worry, in the following article we will tell you how to fix the screen? of the Smart TV if it is frozen?
Index( )
- What is the reason why a Smart TV freezes?
- equipment overload
- Difficulties with the screen light
- What can you do to fix this problem on your TV function?
- Check if there are any problems with the application you run
- Update the software from the system settings
- If the problem is not solved with the previous options, should you go to a professional?
- Contact your television company
- Validate your guarantee
- Go with a specialized technician
What is the reason why a Smart TV freezes?
Many times the faults that cause the freezing of your Smart TV are generated by a physical problem, the most common are the ones that will be shown below, together with them you will be given the solution:
equipment overload
If your Smart TV freezes or goes black after being turned on, it may be because it has an overload , the possible solutions in case this is the problem are the following:
Disconnect and turn off the Smart TV: Carefully disconnect and turn off the equipment, keep it that way for a few minutes and then turn it on again, if it is no longer frozen or black, it was because the Smart TV was overloaded.
Manually turn off the Smart TV: To achieve this, you should check if your equipment has a reset button on the back, if so, turn off and turn on your Smart TV, then press the reset button for a little more than 5 seconds. Doing this will show you the device settings, check if there is a misconfiguration and fix it.
Difficulties with the screen light
Another problem that causes the screen to freeze or turn black can be because the screen’s internal LED bulb has been damaged , often caused by the high voltages to which it may have been exposed.
To check if this is the problem or not, uncover your Smart TV on a safe surface and then turn it on, when you are turning it on, check if the LED lights on the inside of the screen turn on or not, if not turns on is because they are damaged, in this case we recommend that you change them.
What can you do to fix this problem on your TV function?
If the Smart TV freezing problem is internal, you should apply the options given below:
Check if there are any problems with the application you run
If the Smart TV froze when running an application, you can apply any of the following solutions: Restart the Smart TV, to restart the Smart TV you must press the power button on the remote control for more than 5 seconds.
Reset the Smart Hub of your TV: if you carry out this reset, the sessions of all the applications included in the Smart TV will be closed in the same way, the data they contain and the problems will be eliminated, to achieve this reset, do the following:
- Access the Smart TV settings.
- Within the settings, look for the Support option and click on it.
- In the new window that will open , select the Care option,then select the Self-diagnosis option.
- To finish, select the Reset Smart Hub option and that’s it, you will have reset the Smart Hub.
Delete and install the application again: in case the Smartv TV freezes in a specific application, we recommend that you delete it and reinstall it, so that any problem that is presenting is solved, to delete and install the problem application perform the next:
- Select the Start option.
- Go to the applications section.
- In the list of applications, look for the problem application, then select the Delete option. In case of being an Integrated application, click on the Reinstall option.
- To install the deleted application on the Smart Tyou must press the search icon on the TV and place the name of the application you deleted on it and press install again.
Update the software from the system settings
Another good option is to update the Smart TV software to rule out that the freezing problem is because it is out of date, the procedure to achieve the update is as follows:
- Enter the Smart TV settings.
- Within the settings select the Support option.
- You will be shown a menu with options in it select the Software Update option.
- Finally click on update. This is the most drastic option, but effective after you apply this you will be able to continue using your Smart TV to the fullest.
If the problem is not solved with the previous options, should you go to a professional?
If none of the options shown in the previous sections worked for you, you should apply one of the following:
Contact your television company
Contact the company that created the equipment, you can do this through the contact number, usually found on the packaging or in the instructions of the equipment . Tell them about your problem and ask them for a solution.
Validate your guarantee
If your warranty is still valid, go to the place where you purchased the equipment and request a solution for your problem or a change.
Go with a specialized technician
If it is not within your reach to apply the previous options, you should contact a company that provides specialized technical service in Smart TV.