There’s no denying the impact that social media has had on the business world, as reflected by major networks like Twitter ; hence WhatsApp launched a version of the application dedicated to business for companies. This application offers multiple benefits and options to boost the growth of your business and the connection with your customers.
Among its features, the possibility of being able to manage the same account from different devices stands out . Learn how it is possible to do it and what you need to know before you start using your WhatsApp Business account on multiple devices so that you can take advantage of the full potential of this incredible business platform.
Index( )
- What do you need to know before opening WhatsApp Business on more than one device?
- What type of company do you have?
- You have to connect to a CRM
- There is an additional cost
- What is the way to use the same WhatsApp Business account on multiple computers?
- With one to two users
- To add more than two users
- Using WhatsApp Web
- Why can’t I have multiple devices connected to a WhatsApp Business account?
What do you need to know before opening WhatsApp Business on more than one device?
It is important to clarify that, by default, the WhatsApp Business application cannot be used on more than one device at the same time (just like the common WhatsApp). However, there are methods that allow you to add users to the same business account to more easily manage your WhatsApp Business.
However, there are certain requirements that you must meet . This is because the primary means of using a multi-user account is not the WhatsApp Business app , but the WhatsApp Business API. This tool contains advanced management features and integration with other applications to offer more extensive solutions.
What type of company do you have?
The API version of WhatsApp Business was designed to meet the needs of large companies , whose operations require more complex tools than small or growing companies and need multiple users to manage their account to serve all their customers satisfactorily.
You have to connect to a CRM
To use the API version you need to install a Customer Relationship Manager (CRM). This is a tool that allows you to maintain a database of customers to offer them better service with personalized solutions tailored to their needs. Currently, there are many CRM services available.
There is an additional cost
WhatsApp Business API is not free . In the same way that cell lines require a carrier to function, the API version requires partners. Likewise, the price paid varies according to the partner chosen and the plan (measured under various standards) selected.
What is the way to use the same WhatsApp Business account on multiple computers?
Whether you use the API tool intended for multiple users or the conventional WhatsApp Business application, you can use the same account from different devices by following any of the following methods. If you have not yet registered a WhatsApp Business account , it is time for you to do so to apply these options.
Some methods are only supported by the API version, while others are alternatives for users who own the business mobile app. Find out how to get the most out of WhatsApp Business with this important feature from either version.
With one to two users
Currently, it is impossible to connect more than one user in the WhatsApp Business application; however, there is an update announced that will allow the same account to be used on up to four devices . From the API, it is a very simple operation to add users.
To add more than two users
In this case, you will have to use the WhatsApp Business API ; At least while you wait for the aforementioned update to be released. The interface to add users will depend on the partner you have hired, but in any case, it is a very simple and fast process.
Using WhatsApp Web
The best option for users of the application is the WhatsApp Web browser service . Although it is not an ideal method for everyone, since it is only valid on computers, it is functional to add at least one more user to the account. You just need to scan the QR code and leave the session open. It is also compatible with WhatsApp Desktop.
Why can’t I have multiple devices connected to a WhatsApp Business account?
Mainly, for privacy and security policies . To protect its users, the application does not allow two users to use the same phone number. In fact, using methods like transferring your SIM from one device to another is not allowed and can lead to a suspension of your account; therefore, it is better that you stick to lawful methods.