If you like shopping online, you should know what Esty is . Being this one of the best stores that manufacture objects to sell all over the world . The most important thing is that the personal data of both the buyer and the seller remain private.
However, sometimes it usually happens that for some reason you cannot access your account. It is a problem that very rarely happens, but it is easy to solve.
Index( )
- What causes Etsy to not work well?
- How to fix problems with my Etsy order if it doesn’t arrive?
- Where can I file a claim?
- At what time to go to the post office?
- What to do to contact the seller?
- How to contact Etsy support?
- Do I have to pay customs extra for my Etsy shipment?
What causes Etsy to not work well?
- Difficult access to the page: It can be because your account has been suspended and for that reason, you will not be able to access Etsy. When this appears, the same page is responsible for sending an email informing you of what happened.
- Stats not updating– When this goes out, you will be notified with a banner in your store manager account.
- The page is down: if it does not load, you must restart it several times, this can happen due to an interruption with the store service.
How to fix problems with my Etsy order if it doesn’t arrive?
When you make a purchase on the page , you must ensure that you have done so . That is, you have to verify that everything was done correctly. But the problem may occur that you have not received your order, so you will have to follow these steps:
- You must access the official Etsy page.
- Then you will enter the ‘ Purchases and reviews‘ option.
- Then, you will see the orders you have made. Next to it you will see the options: ‘ not sent’, ‘sent’ or ‘delivered’.
If you wish, you can also cancel an order on Etsy . You just have to contact the seller and explain the reason why you are returning the purchase you made.
Where can I file a claim?
To post a claim, you must first contact the seller. If you don’t get a response within 48 hours , the page gives you the option to open a case to expose your problem.
- You must go to ‘Etsy’ and log in and choose the ‘You’ option.
- Then you go to ‘Purchases and review’ and go to ‘Help with the order’. That is, you are going to click on the purchase you made and below it the option ‘Help with the order’.
- Then, you will select ‘Do you still need help’ and click on ‘Yes, I want to open a case’.
- Finally, you are going to choose the reason why you execute this process and click on ‘Next’. You are going to present your case in detail and when you finish, select ‘Send’.
At what time to go to the post office?
You do not need to go to the post office, because things are handled online. That is, you make purchases, questions and doubts through the page and they are a responsible store. In a very extreme case in which you can attend the office. It would be because he does not respond to your messages, mail and phones . Or your order has taken longer than stipulated.
What to do to contact the seller?
If you want to contact the seller , it is very easy, you can do it through the purchase and reviews option. You can also ask any questions you want about the order you are executing or if you have any questions about a product.
- You must enter the Etsy page, and you will click on ‘Send a message to the seller’.
- Then a text box will appear, where you are going to write the question you have and when you finish, press ‘Send’.
- Afterwards, the seller will be notified that they have a message. You will only have to wait for him to answer, since he is given a period of 48 hours to respond.
How to contact Etsy support?
To contact you with technical support or customer service. You must go to the Etsy page and select the ‘Contact Support Team’ option . There they will be able to help you clarify any doubts you have regarding any product in the store or an order you have made. You will also receive a response by email or mobile phone.
In most cases, when you need to know about the order you placed. You can track your package , it is a way to ensure that it will reach its destination. Also, we can assure you that Etsy is trustworthy thanks to its security system.
Do I have to pay customs extra for my Etsy shipment?
Depending on the purchase you make and the country to which you will send the package, an extra payment will be charged. That is, you could cancel it once you execute the withdrawal. On occasion, Etsy may collect this tax and then submit it to the appropriate authorities.