Is Zapsac reliable? Today we are going to talk about this tool and learn how it can be useful for your company. When it comes to providing customer service, many platforms offer great features.
But in that case, can you really trust Zapsac? Continue in this text and learn all about this tool. First of all, according to Zapsac’s own website, you can set up “a real Call Center on WhatsApp “. What does that mean? It means that, with the same phone number, several agents can use WhatsApp on different computers.
So, if your company uses WhatsApp Business, Zapsac is a handy tool for your customer service team. Even because, nowadays, every company needs service through the application, even small businesses. Next, find out if Zapsac is reliable and what it offers its users.
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Table of Contents
- About Zapsac
- Why use Zapsac?
- Are the plans worth it?
- Zapsac is reliable
About Zapsac
As we mentioned at the beginning of this article, Zapsac makes it possible to use WhatsApp on several computers at the same time, with the same number. So-called “multiple operators” can work simultaneously through WhatsApp Web. In addition, this platform has more features:
- Stable server: the application guarantees 99.98% stability on the server, that is, it is very unlikely that the chat will crash;
- Historical access : this can be done in real time or later for performance analysis;
- Hierarchy: it is possible to separate sectors, operators, customers served, according to the structure of your company;
- ChatBot: self-service robot that works 24 hours a day, 7 days a week;
- Reports: you can access reports and metrics to evaluate your team’s performance.
Why use Zapsac?
Nobody likes to keep the customer waiting, right? And the customer doesn’t like to be ignored. Thus, Zapsac serves to end these problems. Through an automated service at a first moment, the customer is attended to immediately.
Furthermore, if the customer needs specialized service, your team can do it without worrying about limiting WhatsApp Web access. In this way, we can list 5 advantages to using Zapsac:
- Agility in service;
- Effectiveness in resolving customer problems and doubts;
- Strengthening the relationship with the customer;
- Ease of SAC operations;
- Practicality in sending files and information to the client.
Are the plans worth it?
Overall, the plans can be very worthwhile for your company. But, before hiring them, you need to know how many people will use Zapsac and if you have growth prospects. So there are 3 main plans:
- From 3 to 6 users: R$83.30 per operator per month;
- From 7 to 10 users: R$79.90 per operator per month;
- From 11 to 99 users: R$72.90 per operator per month.
All plans offer:
- ChatBot auto answer;
- Sectorization;
- Reports.
Zapsac also points out that all plans are prepaid and without a loyalty contract. Also, for plans with up to 5 users, there is a setup fee. For plans with more users, the setup fee is free.
Finally, the values mentioned above were taken from the platform’s website at the time this article was written. Therefore, values may change or new promotions may be in effect at this time. So check out the updated values on the Zapsac website .
Zapsac is reliable
We started this text with a question and ended it with an affirmation, because Zapsac is reliable. The platform can be ideal for your business to expand further.
Thus, this resource facilitates and contributes to the management and organization of a company, whether physical or online. Another important consideration is that, unlike other similar apps, Zapsac charges for each user. Plans with more than 6 users are more advantageous, mainly due to the free installation fee.
Taking all this into account, this tool has more pros than cons and is ideal if you want to optimize your company’s customer service.