Smart TVs are a series of modern televisions, in which it is possible to do hundreds of new things and access unlimited functions and services . In contrast to the classic flat screen televisions, Smart TVs offer the user multiple comforts and, depending on the brand, they can even have the Android system incorporated into their management.
This being a feature of Smart TVs that gives them the possibility of accessing all kinds of Apps, being able to even install them via USB , as if they were a PC. However, despite the novelty of their services and components, Smart TVs are not perfect, and sometimes they have some flaws in their systems.
Therefore, in case you have wondered why my Smart TV is left with a black or frozen screen ? And you want to obtain a solution to this type of inconvenience quickly to continue enjoying the content, here we will explain the possible solutions for this problem.
Index( )
- What to do if my Smart TV screen freezes?
- Problems with the App that is running
- Outdated software
- Remote control failure
- Why does my Smart tv screen go black and how to fix it?
- Power source overload
- Screen light problems
What to do if my Smart TV screen freezes?
If you are using your TV and suddenly the screen freezes, this may be mainly due to a problem related to the App that is running or to a faulty update that the TV system has acquired; even in some occasions it is also caused by failures in the commands issued by the remote control.
When using a Smart TV, it is extremely important that you are clear about its specifications and how much it can support. This is to have prior knowledge about how many applications you can install on your Smart TV before you fill its storage capacity.
It is important that you keep an eye on this, since many people overload their smart TVs with information, which causes them to slow down, misrun the processes of some applications in the background and consequently perform the tasks wrong, causing crashes and freezes in transmission. However, this problem on the Smart TV can be solved without major inconveniences.
Problems with the App that is running
If the problem of the frozen screen of your Smart TV is associated with the applications it runs, you have three different options at your disposal to solve it . The first potential solution is to reboot the device, instead of just putting it in standby mode.
To do this you can press and hold the power button using the remote control. You will have to press and hold the button until the TV turns off and on again. You can also restart your Smart TV through the menu , use the remote control to access the device settings.
Once there, in the last section of the menu you must locate the option that will allow you to restart the device, click on the ‘OK’ button and the device should restart successfully. As a last option to restart the TV, you can disconnect the TV from the power source for about 30 seconds and connect it again.
If the screen continues to freeze after restarting, you can choose to reset the TV’s Smart Hub . Performing this procedure will close the session of each application that you have and erase the data stored in each one of them, so if these are being executed incorrectly, the commands will be restarted. Therefore, before resetting the Smart Hub, make sure you have the data to log in to the applications on your Smart TV that require it.
To begin the process, you must enter the configuration of your Smart TV and then select the ‘Support’ section. There, you must select the ‘Care’ option and then the ‘Self-diagnosis’ option. Finally you will only have to select the process of ‘Reset Smart Hub’ .
Finally, in case your screen freezes again, even after resetting the Smart Hub, or if you did not carry out this somewhat drastic process, you can install the application again. Since if the screen freezes only in a specific App , you should think about uninstalling it and downloading it again, in order to correct any errors that it has during its execution.
To do this, you must select the start button and then the Apss section. There, access the configuration menu where you will have to locate the corresponding application and then select the ‘Delete’ option. In case this option is not available, you must select the ‘Reinstall’ option since it is an application that was integrated into the Smart TV .
Finally, to install the application again, select the search icon on your Smart TV and enter the application you want to install again . This process should put an end to your TV’s frozen screen problem, if it was caused by the reinstalled app.
Outdated software
In case your screen continues to freeze while using any App or even in the menu of the Smart TV, the best option is to update the software of your Smart TV . Since an outdated software could have an error during the execution of the different processes and it is what causes the screen to freeze.
To update the Smart TV software you must enter the ‘Settings’ of the device and then in the ‘Support’ section. Finally select the box identified as ‘Software Update’ and then the option of ‘Update’; you just have to wait for the corresponding update to download and that’s it.
The software update process causes the errors present in the Smart TV system to be corrected and the processes to be updated.
Remote control failure
Generally, the remote control does not usually cause failures on the Smart TV screen , but rather has its own failures.
However, at times the remote control suffers from alterations in its configuration and therefore presents failures in the execution of the commands requested by the user. When these types of problems occur, the Smart TV fails to receive a correct instruction and the screen hangs.
To solve this type of inconvenience, you can take the control you have to technical service to solve the fault or contact your Smart TV provider to supply you with a new remote control or get a new one on your own. In addition, you have the option of using your cell phone as a remote control for the Smart TV
Why does my Smart tv screen go black and how to fix it?
The reasons why your Smart TV screen turns black at any given time is due to essentially physical reasons. That is, due to failures that originated in a physical component of the device and end up affecting the resolution of the screen of the device.
In the same way, the solution to the problem of the black screen of your Smart TV will be subject to the reason why the specific problem originated, essentially two possible scenarios arising .
Power source overload
If the problem that the screen of your Smart TV remains black occurs moments after turning it on, it may be because the Smart TV is overloaded .
So, the first thing you should try is to disconnect your television for a while , to rule out that it has an overload in its power source. If this were the case, it would be one of the best scenarios, since no further configuration would be necessary on the device.
Another option is to perform a manual shutdown on the Smart TV. You will have to check if your particular model has a reset button on its back near the connectors. This button is usually much smaller than the others.
If this is the case, and you have this option, you have to turn on your device and press the reset button for at least 10 seconds. This will make the TV reset its settings, allowing you to correct and rule out any possible error in the system, due to a bad configuration, that generates the black screen on it.
Screen light problems
In case you have ruled out that it is an overload in the power source, the problem may be a little more serious, and that the internal illumination of the screen has been damaged . Most smart TVs use LED diodes, which are a kind of ‘light bulbs’ of a very small size, and are responsible for giving light to the screen of the device.
As for the screen to go black, it could be due to a power failure or the Smart TV’s power source has negatively affected the LEDs. Since LED technology, despite being quite innovative and efficient, is very sensitive to electrical fluctuations.
This means that high voltages are deadly for them and if your device was exposed to these types of conditions, it is very likely that the LEDs that illuminate the screen of the Smart TV are damaged .
So, if you dare and have the necessary instruments, you can do a quick check of the status of the led diodes, by uncovering the Smart TV. If you are going to carry out the process, try to carry it out on a clean surface to place the screen and that it is not affected.
When you try to turn it on, you can check if the LEDs are flashing or if they simply don’t give any signal. If it is the last scenario and they are damaged, the only way to repair them is to buy a new strip of LEDs and make the change. However, we recommend that you contact a technical service agency to do the process on their own.
On the other hand, in case you have made these recommendations, to solve the black or frozen screen of your Smart TV, without success. You must contact the provider of your device to present a solution or change the device, since it is quite likely that it is damaged .
