Google Play , aka Play Market or Play Store – all this is one and the same program, which is one of the main programs in the Android operating system, because it is she who opens the door to the world of applications and games for our smartphone and tablet. But sometimes it happens that when the Google Play market is launched, instead of the usual applications, we see a page with the inscription “Check the connection and try again” and with a button Повторor the market gives some errors. Unfortunately, the Google Play application, like absolutely any other program, is not immune from all kinds of errors and failures in its work. This happens quite often, and if suddenly you have a similar inscription or the application does not load at all, then this article is for you.
In this article, we will try to reveal the question: “What to do if the Google Play market does not work or does not start on a smartphone or tablet?”, And also describe all kinds of problems when working with the Play Store and how to solve them.
Method number 1
Check the Internet on your device
It would seem that the answer is banally simple, but for the operation of Google Play, a working Internet connection is required. Therefore, first of all, check on your smartphone or tablet whether the Wi-Fi network or mobile Internet (packet data transfer) is working, maybe you just forgot to turn them on. If everything works, go to any of the browsers that you have installed – Chrome, Firefox, Opera and open some page to make sure that the Internet is working. If the Internet is down, then reboot your router or router.
Method number 2
Reboot your Android device
Usually, as with a computer, a reboot will help solve many of the problems that can arise when using the Android operating system, including with Google Play.
Method number 3
Check the settings of the firewall or antivirus software installed on the device
Usually, anti-virus applications do not restrict the Play Market, unless you accidentally closed the application’s access to the Internet in the firewall settings. Check the settings of your installed antivirus software and firewall applications.
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Method number 4
Clear cache and delete data in Google Play app
This method solves the problem in most cases.
Step 1 Go to the Settings app on your smartphone or tablet
Step 2 Find and open the Application Manager or Applications menu item and go to the All tab
Step 3 Find and open the Google Play Store program by pressing your finger on its name
Step 4 In the window that opens, click on the buttons Стереть данныеandОчистить кэш
Method number 5
Uninstall all Google Play app updates
If the operations performed from method # 4 did not help, you can also uninstall updates for the Google Play Store application. To do this, press the button in the About Application window Удалить обновления. All updates to the application will be removed and it will return to its original state as it was when it was first launched. Restart Android and try going to the Play Store again.
Method number 6
Clear the cache in the Google Play Services app
If you still have a broken Google Play, then try clearing the cache in the “Google Play Services” application. You can also find it among all installed programs. In the About Application window, clickОчистить кэш
Method number 7
Clear data in Google Services Framework app
The Google Services Framework application is responsible for the correct operation of all Google services. If clearing the cache, or deleting data and all Google Play updates didn’t help you, try clearing data in the Google Services Framework as well. To do this, find the application in the Application Manager or Applications menu and open it. In the “About the application” window, click on the button Стереть данныеand restart your smartphone or tablet.
Method number 8
Enable disabled Google Apps and Download Manager (Downloads)
Often Google Play stops working if you accidentally turned off key Google applications and the Download Manager, which play a direct role in the service’s performance. To check this, go to Settings → Applications → Disabled , if there is no such tab, then All (disabled applications will be at the very bottom) and see if Download Manager and Google services are disabled, such as – Google Accounts, Google+ social network, Google Services Framework and others, if any, be sure to enable them.
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Method number 9
Delete your Google account and restore it again
Sometimes a non-working Play Market application store can be restored by simply deleting your Google account and then adding it again.
Step 1 Go to the Settings app and find the Accounts item there
Step 2 Open your Google account, and selectУдалить учётную запись
Step 3 Then restart your Android device and add your Google account again.
Method number 10
If the error is “No connection” check the time and date
If you have an incorrectly set time on your smartphone or tablet, then there is a possibility of getting a “No connection” error . So check that the time is correct and enter your time zone. It is best to synchronize these parameters via the operator’s mobile network or WI-Fi. To do this, in the Settings application, select the Date and time item and tick the “Network date and time” and “Network time zone” boxes .
Method number 11
Reset Android Settings (Hard Reset)
This method is the most radical if none of the above methods helped you. How to Hard Reset a smartphone or tablet, you can read in the article How to reset Android to factory settings . But before you do this and delete all data, applications and contacts from your Android device, we recommend that you make a backup copy of the information you need, which you can restore back later.
We hope that at least one of the methods will help you solve the problem with the work of the Google Play market. But it may also happen that none of the above methods will help you, then seek help from specialists.
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