Experiencing continuous interruptions on all the channels you watch through Movistar Plus+ isn’t normal. Generally, these types of issues aren’t common, so it’s important to know the best option to correct this problem, which continually disrupts the broadcast on the operator’s pay-TV channels. While it’s not a common occurrence, it’s an issue that subscribers using Movistar’s UHD decoder may experience.
This isn’t a problem that affects all Movistar Plus+ streaming options, but rather an error with channels viewed through the UHD decoder . Because of this, channels keep cutting out. Fortunately, there’s a solution you can try yourself.
The problem is in the router
It’s certainly not the most common, but if you’ve noticed that channel broadcasts are cutting out for a while, then you’re most likely experiencing the same thing as this Movistar user . From the operator’s community, this pay-TV subscriber explains in detail what the problem is and what solution has worked for him to prevent it from recurring. The reason for the failure? The router . And all because it created a double connection with the UHD decoder he had connected via cable, and it was duplicated.
To find out if the problem is the same, you should access the advanced settings for both the Movistar router and the decoder. In that case, you should look at the DRM section , then at Last Authorization. If it says ” No authorization ,” then it’s the same error. This is because the router detects multiple devices as if they were present, and since it doesn’t have the operator’s Multiplus service, the router blocked the connection, identifying it as an unauthorized connection. This action could be repeated every few minutes. The solution? Follow these steps:
- The first thing is to disconnect the UHD decoder from the power.
- Then, press the reset button on your Movistar router for a few seconds to force a reset.
- Afterwards, you’ll have to wait a few minutes before reconnecting the decoder. This is mainly because the router must complete the download before it becomes fully operational.
- Then, connect the UHD decoder.
- Enter developer or service mode (press the plus icon repeatedly on the Movistar Plus+ voice remote, or the doll icon if you have the other model).
- Go to the DRM tab and press down to force a factory reset (do not touch the controller until the reset is complete).
- Once this process is complete, you’ll need to turn the decoder off again and turn it back on after approximately 20 minutes.
- Go back to the DRM section and check if the decoder is already authorized.
This way, the problem with the continuous outages on Movistar Plus+ channels should have been resolved. Otherwise, the Movistar Community always offers technical support to customers, although you can also contact them directly via their phone number.
Another option would be to contact Movistar Plus+ through social media. However, before doing so, we recommend going through the usual process of restarting your router so that you’re already done. Also, it wouldn’t be a bad idea, once you’re inside X, to do a related search to see if there are other people experiencing the same problem . It could be some kind of incident that’s happening at a specific time, and you’ll discover, this way, that a solution is already on the way. That would help you save time and, at least, allow you to relax while you wait for it to be resolved.
If none of this works, in the final analysis, you shouldn’t rule out the possibility that your decoder has a problem or that it’s an older model. In any case, Movistar usually helps with all of this effectively , so you’re sure to be able to regain stable channel playback without any issues.