Problems are things that we cannot avoid, because life always offers new problems that we need to face and solve. Because the problem is here to be solved, a term called problem solving or problem solving appears . Problem solving is an action taken to solve a problem by defining the problem, determining the main cause of a problem, finding a solution and alternatives for solving the problem, and implementing the solution until the problem is completely resolved.
Of course, there are many examples of problem solving in our daily lives. When we have a problem with a colleague, we need to find out what problem-solving steps are appropriate to implement in our problem.
Appropriate problem-solving steps will tell us what problem-solving steps need to be taken first. When we let a problem continue protracted, this indicates that we do not have the courage to solve the problem properly. Instead, actions like this will only trouble our lives in the future.
The skills to solve problems really need to be possessed by everyone. Therefore, we provide this article specifically for Career Advice colleagues who want to know and understand the process of problem solving more deeply.
So, What are the Basic Steps Required in the Troubleshooting Process?
Reporting from the website asq dot org, there are 4 basic steps that we need to understand and master from the problem solving process. Let’s look at the following explanation:
1. Define the Problem.
We need to focus on the core problem and find out everything in detail. Often we only analyze the problem for a moment, so we cannot know the cause of the problem correctly. To define the problem precisely, don’t forget to follow the steps below:
– When defining a problem, we need to distinguish between facts and opinions. Logically, we won’t get a valid cause if we can’t distinguish the two.
– In this case, we also need to state or express problems that occur specifically.
– Try to identify the standards, norms or values that have been violated from this problem.
– We need to determine where the problem points are and start designing the problem solving process.
– Make sure not to solve a problem without valid data.
2. Finding Alternative Solutions.
After identifying the problem in detail, now is the time to make a number of choices that we can choose to find effective alternative solutions. Therefore, we need to postpone the selection of alternative solutions until we really have a solution that is suitable and desired by all parties involved. So, we need to wait until the final evaluation process, then can determine which alternative solutions we will use. Oh yes, don’t forget to use the steps below.
– Make sure not to rush into an alternative solution.
– Include all individuals involved in determining the best alternative solution.
– Determine alternative solutions that are in line with the goals of the organization or company.
– Determine alternative solutions for the short term and long term.
– Consider ideas submitted by others (Remember, everyone has the right to give their opinion on alternative solutions).
– Choose the most appropriate alternative solution to solve the problem .
3. Evaluate and Choose Existing Alternative Solutions.
The third step we can do is evaluate each alternative solution available, then choose wisely by considering all the good and bad things that will result in the future. In evaluating alternative solution choices, we also need to do it carefully. That is, we should not consider it biased, so that the alternative solutions produced may actually not match the existing problem. Oh yes, also don’t forget to choose alternative solutions that really fit with our company’s vision and mission, Career Advice colleagues. The following are points that we can apply:
– Evaluate alternative solutions that are relative to existing target standards.
– We also need to evaluate all available alternative solutions without bias.
– We need to evaluate alternative solutions that might prove successful.
4. Try to Apply and Follow Up the Solution.
Now is the time for us to implement the chosen solution to solve the existing problems. However, that does not mean implementing a solution has indicated that the problem can be resolved. There needs to be a follow up or follow up done by the people involved so that they can review together, whether the existing problems have been truly resolved or not. Well, make sure your fellow readers have passed the points below.
– We need to plan and implement alternative solutions that have been selected and tested.
– We need to collect all feedback from all parties who might be affected by the alternative solutions.
– We also need to seek approval or consensus from all parties affected.
– Also, don’t forget to set steps and monitoring on an ongoing basis, ok?
– Finally, we need to continually evaluate long-term results based on the final solution we have chosen together.