SOLUTION: reCAPTCHA does not work in Chrome and Firefox

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Who has never visited a site, and before proceeding to download something, and be forced to solve a reCAPTCHA . ReCAPTCHA is a security service from Google that helps protect websites from fraud. In other words, reCAPTCHA serves to distinguish between human and automated access by bots on websites on the web.

Usually reCAPTCHAs ask the user to select the “ I’m not a robot ” option to confirm identity. However, during the last period, many users have encountered problems with the various reCAPTCHA present on their web browsers. The problem reported by users is that at first the reCAPTCHA is shown to users but after confirming the identity and then selecting ” do not I’m a robot ”access to the page is not guaranteed.

However, even after restarting the web page, in most cases, a warning message is shown saying “Your computer or network may be sending automatic queries”. So why doesn’t it work, what are the solutions to overcome this problem? Let’s find out together.

The topics of the post [ hide ]

  • 1Why doesn’t reCAPTCHA on my browser work?
  • 2SOLUTION 1: Use A Different Internet Connection
  • 3SOLUTION 2: Re-set the IP address
  • 4SOLUTION 3- Change DNS to Google DNS
  • 5SOLUTION 4: Update the browser to the latest version
    • 1Per Google Chrome
    • 2Per Firefox
  • 6SOLUTION 5: create a new browser profile 
  • 7SOLUTION 6: Disable VPN
  • 8SOLUTION 7: Scan your PC for malware and reinstall the browser
  • 9SOLUTION 8 – Reset Browser
    • 1Per Chrome
    • 2Per Firefox
  • 10Conclusion

Why doesn’t reCAPTCHA on my browser work?

The possible causes of the reCAPTCHA not working problem in the browser are:

  • Outdated version of the browser
  • Corrupted browser profile
  • The VPN or proxy is interfering with the reCAPTCHA verification
  • The system’s IP address is in a forbidden range
  • Browser infected with malware

In this article, you will discover several solutions that have been tried and tested by users to overcome reCAPTCHA not working error in their browsers. Let’s get started right away!

SOLUTION 1: Use A Different Internet Connection

Try connecting your PC to a different internet connection and then try to fix the reCAPTCHA again. As a more immediate method, I recommend that you use the internet connection of your mobile phone, activating it in hotspot mode.

Or as a counter-check, you can also try to access the site in question, where you view the captcha via another device, such as your mobile phone, using a different network connection.

SOLUTION 2: Re-set the IP address

  • Press Windows + R to open Run.
  • Type cmd and press Ctrl + Shift + Enter to open Command Promptwith administrator privileges.
  • If a prompt appears asking if you really want to log in as an administrator, click Yes to grant access to open the command prompt.
  • Enter the commands given below one after the other to reset the IP address.

netsh winsock reset

netsh int ip reset

ipconfig /release

ipconfig /renew

  • Once you have entered all the commands, open your browser and check if the web page with reCAPTCHA works without problems.

SOLUTION 3 – Change DNS to Google DNS

1: Press Windows key + R on your keyboard to open the Run command .

In the Run command search box, type ncpa.cpl and press OK to open the Network Connections window.

2 -Now, right click on the network card (WiFi or Ethernet) with which you are connected to the Internet and choose the properties.

3 – Now, double click on Internet Protocol Version 4

Ipv4 protocol

4 – At this point, select the following DNS server address

Preferred DNS Server: 8.8.8.8

Alternate DNS Server: 8.8.4.4

Enter dns values

5 – Click OK.

SOLUTION 4: Update the browser to the latest version

Per Google Chrome

  • Open Chrome and type chrome: // settings / help in the address bar to access the About Chrome page.
  • It will automatically search for all updates and install them.
  • Once the update is complete, click the Restart button to reopen Chrome. Now check if reCAPTCHA works without errors.

Also read: what to do when Google Chrome won’t open

Per Firefox

  • Start Firefox. Select the Help option from the Settings menu (3 horizontal lines) at the top.

Click firefox help

  • Click About Firefox.
  • Automatically check for updates, download and install.
  • Click the Restart button to update Firefox.
  • Check if the problem with reCAPTCHA is resolved.

SOLUTION 5: create a new browser profile

  1. Press Shift + Alt + Esc to open the task manager.
  2. In Task Managers, look for Google Chrome processes.
  3. Select the Chrome process one at a time and click End Task.

Terminate chrome process

This will terminate all Chrome processes currently running on your system.

  1. Go to File Explorer using the Windows + E key combination.
  2. Copy and paste the path below into the File Explorer navigation bar.

Type following command line

%LOCALAPPDATA%\Google\Chrome\User Data\

  1. Once you are in the User Data folder, look for the Default folder.
  2. Select the folder and click the Rename icon at the top.
  3. Change the folder name to Old Default. This will force the browser to create a new default folder on restart, which means a new browser profile is created.
  4. Launch Chrome to force it to create a new browser profile. Go to the page that gives the reCAPTCHA error and check if the problem is resolved.

SOLUTION 6: Disable VPN

If you are using a VPN on your PC, try temporarily disabling it and check if the reCAPTCHA of the site where you are having problems has started working again.

If it works, it means it was the VPN that caused the problem.

SOLUTION 7: Scan your PC for malware and reinstall the browser

  • Scan your system for malware using any third party antivirus software.
  • Once the scan is complete and the malware is removed, open the Run dialog (Windows + R).
  • Type cplto open Programs and Features.
  • Find Google Chrome (or the browser reporting the problem) in the list of installed apps.
  • SelectGoogle Chrome and click the Uninstall button at the top.
  • Restartyour PC after the uninstall process is complete.
  • Reinstall the browser after downloading the executable for the latest version of the browser. Check if the reCAPTCHA problem is resolved.

SOLUTION 8 – Reset Browser

If none of the above solutions work for you, you can try to reset your browser using the steps below.

Per Chrome

  1. Launch Chrome. Type chrome: // settings / reset in the address bar.
  2. Click Resetsettings to their original defaults in Reset and Cleanup .
  3. Now click the Reset Settings button to confirm the reset process for Chrome.
  4. Once the reset is complete, the browser is returned to its default state.
  5. Restart Chromeand see if the reCAPTCHA error persists.

Per Firefox

  1. Open Firefox.
  2. Click the Settings menu (3 horizontal lines) in the upper right corner.
  3. Click Help.
  4. Select the More troubleshooting information option.
  5. On the troubleshooting information page, click the Refresh Firefox… button on the right side.
  6. In the confirmation window, click Refresh Firefox again.
  7. Once the update process is complete, restart your browser and check if the error is corrected.

Conclusion

That’s it for this guide. Hope after following one of the illustrated solutions, you will be able to fix the reCAPTCHA not working problem on your browser.

 

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