The biggest advantage, and at the same time, the biggest disadvantage of Netflix is that it is an online service. This implies that we do not have to depend on DVDs, Blu-ray discs, or physical media of any kind to watch series and movies. Something that is great.
But in the same way, when the connection to the service is cut, or we have a failure such as the NW-2-5 error, Netflix becomes a useless tool. The effects are similar to those caused by error 100, although the cause here is a network connection problem. Let’s see how to fix it.
description of the problem
Error code NW-2-5 can appear at any time. Either while playing a movie or series, or when starting the Netflix app. The exact message that appears is “ Error connecting to Netflix. Retrying in X seconds. Code: NW-2-5 “.
From this moment the playback is simply cut off, preventing any type of activity in the Netflix application.
Cause of error
Error code NW-2-5 is fairly easy to diagnose as it is a known bug. IF we get this message, it means that Netflix cannot connect to the Internet . This may be because the application is not working properly, or the most likely cause: that your device cannot connect to the network or the Wi-Fi signal.
How to fix error code NW-2-5 on Netflix
To make the NW-2-5 error disappear, we just have to recover the Internet connection. To do this, carry out the following checks, regardless of whether you are using Netflix from a mobile phone, a SmartTV, a TV Box or a game console.
Step # 1: Check that it is not a Netflix exclusive fault
To rule out a malfunction problem with the Netflix app, open any other application on your device that requires Internet access, such as YouTube. If the YouTube videos do not load either, that means that the problem is not with Netflix, but with your Internet connection.
On the contrary, if YouTube works correctly, the phallus is in the Netflix app itself. Close and reopen the app, and if none of this works, uninstall and reinstall Netflix from scratch.
Step # 2: Reboot the device
Now that we know that the problem is that we cannot connect to the Internet, check your Wi-Fi connection and reconnect in case the wireless network has been disconnected. It is possible that the signal is weak and that causes cuts in the signal, which will cause errors like the mentioned NW-2-5.
If the signal is stable, restart the mobile phone, the console or the device you are using. If it is a specific failure with the device, it is likely to be solved in this way.
Step # 3: Check your Internet connection
In case none of this works, we will have to check our connection. If you are connected via Wi-Fi, check if the rest of the connected devices have also lost their Internet connection. If so, restart the router and check that the signal is operational.
If the router has all the lights on, but you are still not picking up a signal, try connecting the device directly to the router using a LAN or ethernet cable . If your home network has lost Internet access, call your provider to fix the problem.
Step # 4: Improve the Wi-Fi signal
If by using the ethernet cable you have recovered the connection and Netflix is already working normally, what you have is a coverage problem. You will need to improve the signal of your router so that it reaches your device with enough power.
For this you can buy a repeater or coverage amplifier (they are quite small, cheap devices and you can get them for about 30 euros on Amazon ). Besides this you can also try the following:
- Use a router with WiFi AC (wifi 5) or WiFi AX (wifi 6). Its signal is stronger and has a better range.
- Find the best location for your router. Try to leave it in an open place away from the walls. If possible, in the most central room of the house.
- Find the best channel: Wi-Fi signals operate on different frequencies (2.5G / 5G) and different channels. If our neighbors are broadcasting on the same channel as our router, that will cause interference. Install an app like WiFi Analyzer to see which channels are free, enter the router’s configuration settings and change the default channel.
- Avoid interference with other devices: If the router is next to your home landline or near a microwave, try to move it away, as this type of device can create interference and weaken the Wi-Fi signal.
- Check the router settings: Routers can by default block apps that consume a lot of bandwidth, such as Netflix. To verify that there is no block of this type activated, enter the router and check the QoS settings (Quality of Service or Quality of Service).
- Increase the bandwidth with homemade inventions: Finally you can also try to increase the power of the router using a kitchen strainer, some aluminum foil or a soda can placed next to the router. It is not the same as using a wifi repeater, but it can help you with a little extra push so that the signal arrives with a little more force.
If after doing all this you are still having problems, you can also take a look at the Netflix help page . From the help page you can get technical support if you wish, either through a phone call or live chat.
