The Instagram Help Center may not always answer your questions, especially if it is related to app bugs or technical issues. To solve such problems, contacting Instagram technical support will help.
How to contact Instagram support
How to write an Instagram support letter from Android
How to write an Instagram support letter from an iPhone
How to write in support of Instagram from a computer
How long does Instagram support respond?
How to avoid problems with your account
How to contact Instagram support
You can contact Instagram technical support by writing a letter through the feedback form in the application or on the official website of the social network. It is not possible to call Instagram support. Therefore, if you suddenly stumble upon the contact phone number of the technical service on the Internet, most likely they are scammers.
There are a number of situations for which the social network has allocated separate contact forms. In this case, it makes no sense to write a letter to Instagram technical support through a standard form, there are also a number of problems that the user can solve on their own. For example:
one
If you encounter an application not working correctly, first update it to the latest version, perhaps this problem has already been fixed. If that doesn’t work, try clearing the cache or reinstalling the app.
2
In case you cannot log into your account or suspect that it has been hacked, the social network has described a special procedure here . Also, what steps to take when blocking an account, its theft and the recovery process, described in a separate article .
3
You can report insults or spam on Instagram using the built-in features of the app.
four
It is necessary to submit a complaint about copyright or trademark infringement through a special form .
five
It is also necessary to report bullying or stalking through a separate form .
In other cases, it is recommended to write to technical support. The response from Instagram comes to the email, which is specified in your account settings, so first check that it is correct and up-to-date. To do this, go to your account, click “Edit” on Android or “Change” on iOS. Further, “Setting up personal information” – “Email address”. Change email if necessary.
How to write an Instagram support letter from Android
Open your account in the Instagram application and click on the menu (three bars in the upper right corner) – “Settings” – “Help” – “Report a problem” – “Report a problem”. Describe your question in detail in free form in Russian. If necessary, take a screenshot of the screen (for example, if you encountered an error) or download files from the smartphone gallery.
How to write an Instagram support letter from an iPhone
Open your account in the Instagram application and click on the menu (three bars in the upper right corner) – “Settings” – “Help” – “Report a problem” – “Something is not working”. In detail, but without unnecessary water, describe your problem in free form in Russian. If necessary, take a screenshot of the screen (for example, if you encountered an error) or download files from the smartphone gallery. Also for iPhone users there is an opportunity to separately report the poor quality of the content. It is relevant when a social network strongly compresses and spoils the quality of a picture or video.
How to write in support of Instagram from a computer
Open your browser and go to the official Instagram website . In the header of your profile, click on the gear – “Report a problem”. Describe the problem you encountered, add a file with a screenshot if necessary. Write the text in your native language, the account name and information about the browser can be omitted, it will be pulled up automatically when you send a complaint.
How long does Instagram support respond?
On average, a response to a request comes within 24 hours, but this process can take up to 72 hours if Instagram support is overloaded. In order not to miss a reply, periodically check the “Spam” folder in your mailbox.
In addition, Instagram, in order to protect its users from phishing and spam, has created a separate section where you can find all emails from the social network sent to you in the last 2 weeks. To do this, from your phone, go to your account from the application – “Settings” – “Security” – “Emails from Instagram”.If both sections are empty, then you have not received an answer yet. To go to this section from a computer, open your profile in the web version of Instagram, in the profile header, click on the gear – “Emails from Instagram”.
If the social network does not respond, you should not send the same complaint several times a day. The reason for the non-response could be that there was a response in the Help Center , or Instagram did not find an irregularity based on the Guidelines . If you are still sure that you cannot solve the problem on your own and it is not related to account hacking, a problem with logging in, complaints of insults, spam, or violations of intellectual property rights – duplicate the appeal after 72 hours. This time, try to describe the problem in more detail, adding all screenshots and descriptions to them.
How to avoid problems with your account
The most common problem with an Instagram account is blocking it or losing access. To avoid the first reason, do not use gray services , the social network strictly treats the violation of its leadership, therefore, if it is abused, it may be impossible to restore the account. In order not to become a victim of fraudsters and not to lose access to your account, choose a strong password of more than 6 letters, numbers and symbols, change it periodically. Enabling two-factor authentication can also help . Always make sure that your email and phone number are up-to-date in your account settings.
If you get errors, some function does not work, check if the latest version of the application is installed on your phone. Reinstall if necessary. Also ask if your friends have a similar problem, perhaps this is a system bug and the social network is already in the process of fixing it, since it is ubiquitous. Additionally, clearing the application cache or reinstalling it can help . In any case, it is worth trying before contacting Instagram support and waiting for a response.
