For all businesses it is necessary to have a TPS, since it is unlikely that a customer will have cash; In this sense, and in the event of any unforeseen event, it will be of great help to know how to solve problems with the credit card terminal .
Also, if a business does not have a credit card terminal, it will lose a large part of its sales; because the use of this type of financial instrument is very common. In addition to how easy it is to pay with it, therefore maintaining your TPS without problems will be essential to increase income.
In case you use an inactive card, it will not generate a major inconvenience to your terminal; However, if you want to activate it or process it, find out how to do it here . On the other hand, these cards may present other faults that you must correct , since otherwise it is very possible that it will not work.
For this reason, knowing what type of problems your point of sale terminal may present will be of great help; as well as solving them quickly, being the key to avoid large losses. Since it will allow the flow of customers to increase, allowing them to pay without major setbacks.
Problems that your terminal can present and how to solve them
Users have various problems with their financial products, which they sometimes fail to understand, for example; why the credit card is not accepted by subscription channels like Netflix .
Also, the owners of the terminals have doubts about the operation and what should be done in each case, such as those that I will mention below.
Credit card reading problems
A terminal can read or accept a credit card, due to the magnetic sensors or chip which decode all the information; If this presents a problem then the payment cannot be approved, since the required data cannot be accessed.
In this case, it is necessary to evaluate the part where the card goes, to determine the status; You can also pass a bill that will help remove any dirt that is attached to it , and if the problem still continues, you must turn the bank terminal off and on.
Finally, it is relevant to verify the plastic, since sometimes it is deteriorated by time, in this case there are solutions for reading errors in credit cards by bank terminal. However, if the problem still continues, it is necessary to call the technician who will decide whether to replace the readers.
Terminal does not turn on
It is very likely that when you start the operations of the day and turn on the terminal you will notice that it does not start and you will panic; since a high percentage of sales depend on it, in this case it is necessary that you consider first of all to verify the electricity cable.
Because daily use or improper handling can damage it, causing the terminal not to turn on. On the other hand, if the cable is in perfect condition, you should check the contact and all the equipment.
Finally, keep in mind that the light rises can damage the equipment, so if you see that everything is fine, the correct thing to do is to call the terminal provider; then he will give you more precise instructions that will help you solve the problem or replace it if necessary.
Other problems with a terminal
When working with the terminal you may notice that it throws a communication error , this is because it works with an internet connection or telephone line; in that case the problem is located between those two areas, depending on the equipment you have.
In this sense, in principle check the state of the cable, if you see that it is fine, you should check the phone; where you can determine whether or not the line has a tone. On the other hand, if it is by connection, you will have to evaluate the entrance or exit and whether or not there is an internet signal.
If the problem persists and you have no problems with the internet or the telephone line, it is time to call the bank providing the terminal; Because they will guide you in everything you need to determine the cause of the communication error.
