You purchased a product from one of the many stores on the Internet and the shipment was entrusted to the GLS courier who took charge of it and provided you with the data relating to the delivery. On the appointed day and in the following ones, however, you have not received anything and you have the doubt that the package has been lost or that something, in any case, has gone wrong. For this reason, you would like to speak directly to a GLS operator and try to get some more information on the status of the shipment.
That’s the way it is, right? In this case, don’t worry: this is a common problem that can be easily solved by contacting the GLS office closest to your home directly. How? Read on and you will find out. In the next paragraphs, in fact, I will show you how to talk to a GLS operator by contacting the office or using the other contact methods offered by this courier.
Courage: sit comfortably and take a couple of minutes of free time to read what I have to say. Then choose the method you prefer to trace the GLS office in your area and call them to get the information you want. I am sure that by doing this you will be able to contact a GLS operator and solve the problem. Let it bet?
- How to talk to a GLS operator by phone
- How to talk to a GLS operator online
How to talk to a GLS operator by phone
The only way to contact a GLS operator by telephone is to call the GLS office in your area . Once you have found the relevant number, in fact, you can speak to an insider who will be able to solve the problems relating to shipments, undeliverable packages or any other type of request.
To find the number of the GLS office closest to your area, you can use different means: the official GLS website , the number 02.98.03.55.56 with automatic response system or the official GLS Mobile app available for Android (also on the store alternatives ) and iOS / iPadOS .
To proceed to the Web, you can connect to this page , type in the space the location and postal code of the area you live in, press the button Search and wait for the search result. In the new page opened you will find the contacts relating to the GLS office in your area and you can use the phone number present to speak directly with an operator.
If you prefer to make a call, you can find the number of the GLS office closest to you by calling GLS Customer Service , which is active 24 hours a day every day of the week. To use this method, enter the number 02.98.03.55.56 on the keypad of your phone, start the call and follow the instructions of the voice guide.
At the time of writing, the procedure to follow is as follows (consider that, over time, it may change): press key 2 to access the Other services section and then press key 2 again to find out about the competent office . Once this is done, you can press key 1 to search by post code or key 2 to search for the office by province , saying the name after the beep. After that, the voice guide will tell you the address of the office and its telephone number.
The last option you have is the mobile app . Once downloaded on your device (by looking for it in the store of the latter, by pressing on its icon and then on the Install / Get button ), start it and accept the terms and conditions, by pressing the Accept button at the bottom of the screen.
Once this is done, from the main screen of the app, tap the Find location button , then reply affirmatively to the message regarding the use of location data while using the app. In the new screen that opened, enter the location or postcode in the space provided and tap the Search button .
Once the search procedure is complete, you can view the list of offices and, by tapping on the one in your city , see the contacts and the telephone number to call. If you are using a device with a SIM, just press the number and confirm to initiate the call and speak to a GLS operator. Easy, right?
How to talk to a GLS operator online
Are you wondering how to talk to a GLS operator over the Internet because you can’t use the phone at the moment? Given that telephone contact is the best solution to contact GLS, there is still a method that you can use and that is to send an email to the courier using the appropriate form on the official website.
To do this, connect to the official GLS website and use the form located at the bottom of the screen to send a request and wait for an operator in charge to answer you. Keep in mind, however, that the service is active from Monday to Friday from 09.00 to 18.00.
It will therefore be sufficient for you to accept the information and declare that you are of age by ticking the relevant boxes, enter your data – Name , Surname , Email (and, if you wish, the optional data) – and specify the subject of the message, choosing among those present in the drop-down menu.
Then, select one of the two types of shipment present ( national or international ) and, finally, type your message in the appropriate box, remembering to enter the shipping number and precise and detailed information about the problem.
Once everything is done, click on the Send button to send your email. Within a variable period of time, you will be contacted at the e-mail address you specified in the data entry phase. Easy, right?