Lately you are experiencing some problems on your TIM line that you have not been able to solve in complete autonomy. For this reason, you have decided to contact the customer service of the telephone operator but, having recently switched to TIM, you do not have the slightest idea on how to do it.
If things are exactly as I have just described and, therefore, you are still wondering “how can I talk to a TIM operator” , let me provide you with all the information you need to succeed in your intent. In addition to the detailed procedure for calling the telephone company’s customer service, it will be my job to direct you to some online contact channels that will allow you to speak to a live operator and get assistance in real time.
If that’s what you wanted to know, let’s not go any further and see how to proceed. Make yourself comfortable, take all the time you see fit and dedicate yourself to reading the next lines. By carefully following my instructions and trying to put them into practice, I assure you that you will be able to get in touch with a TIM operator and get the assistance you need. Happy reading and good luck for everything!
Index
- How can I speak to a TIM mobile operator
- How can I speak to a fixed TIM operator
- How can I speak to a TIM Business operator
- Other solutions to talk to a TIM operator
- Through WhatsApp
- Through social networks
- By email
How can I speak to a TIM mobile operator
If you are wondering “how can I speak to a TIM operator” and your intention is to obtain information and / or request assistance for a TIM mobile number , you can get in touch with an operator of the famous operator by calling 119 . The number is active 24 hours a day and 7 days a week and the call is free for all TIM customers, both for calls made from mobile phones and landlines.
To proceed, take your smartphone, open the dialer (the app you use to make calls), call up the numeric keypad , dial 119 and start the call. After listening to the welcome message, press key 1 to immediately get in touch with a live operator and receive information on the TIMVISION service and related offers.
If, on the other hand, you want to obtain assistance for your TIM mobile line, press 2 and then key 3 twice in succession, in order to access the section dedicated to technical assistance. Once this is done, press 1 to block the SIM in case of theft or loss with the help of an operator or 2 to receive other assistance.
Please note that it is also possible to call 119 from a fixed network and the procedure for speaking with a TIM operator is almost identical to what I have just indicated for calls from smartphones. The only difference is that after starting the call and listening to the welcome message, you will have to press the asterisk key ( *), type the TIM mobile number on which you are requesting assistance, press the hash key (#) and then press 1 to confirm the entered number.
How do you say? Would you like to speak to a TIM operator from abroad ? In this case, all you have to do is dial the number +39 3399119 and follow the instructions I have just given you for calls from Italy. The service is free only for calls made from European Union countries, while it is paid for from the rest of the world.
Finally, I want to emphasize that the key combination to press after calling 119 is often subject to variations. For this reason, I advise you to carefully follow the instructions of the guide entry to avoid making mistakes.
How can I speak to a fixed TIM operator
If your intention is to speak to a fixed TIM operator , you can contact the customer service of the famous Italian telephone company by dialing 187 (for calls from abroad the number to dial is +39.0285951 or +39.0636881 ). The service is active every day of the week 24 hours a day and can be contacted free of charge from both landlines and mobile phones, as long as these are TIM.
Before explaining, in detail, how to get in touch with a TIM operator in the flesh, you should know that the combination of keys to press after calling 187 is often subject to variations. To avoid making mistakes and wasting time unnecessarily, I advise you to carefully follow the instructions in the guide.
That said, dial 187 on your phone’s numeric keypad and, if necessary, press the button to initiate the call (usually the handset icon ). After listening to the welcome message, press key 1 to access the section dedicated to technical and commercial assistance or press 2 to obtain assistance relating to TIMVISION and the various related offers.
In the first case, press 1 for commercial advice and then press 1 to get more information on TIM offers and receive new proposals from a TIM consultant or 3 for information relating to TIMVISION Football and Sport . For technical assistance, on the other hand, press key 2 twice in succession, in order to get in touch with a TIM operator and receive support.
If you want to get in touch with a TIM consultant to get assistance on TIMVISION and the services included in the related offers (eg DAZN , Disney + , Netflix etc.), all you have to do is call 187 and press key 2 .
How can I speak to a TIM Business operator
If you are a TIM Business customer and wish to contact customer service for assistance, you can call 191 (dedicated to professionals and VAT number holders) or dial 800.191.101 , dedicated to medium and large companies. The service is free and active 24 hours a day, even for calls from abroad (in this case, you can call 191 or +39.3344191 ).
Alternatively, you can also book a call from a TIM Business operator and be contacted directly by customer service. To do this, connected to the official TIM Business website , indicate the topic for which you are requesting support, enter the telephone number on which you wish to be contacted in the appropriate field and press the Call me button , to be contacted by a TIM customer service operator Business within minutes. The service is free and active from Monday to Friday from 09.00 to 18.00.
If, on the other hand, you wish to speak to a TIM Business operator for commercial needs, you can call the number 800.583.911 free of charge , active from Monday to Friday from 09.00 to 20.00 and on Saturdays from 09.00 to 15.00. Also in this case, by connecting to the official TIM Business website , you can fill out the contact form with your details and book a call from a TIM Business commercial consultant.
Other solutions to talk to a TIM operator
In addition to the TIM number to speak to an operator , you must know that the famous telephone company has other contact channels that you can take into consideration, both to receive technical assistance and to obtain commercial advice. Here, then, are other solutions to talk to a TIM operator that could be right for you.
Through WhatsApp
If you are wondering if it is possible to chat with a TIM operator , you will be happy to know that the answer is affirmative and that you can do it via WhatsApp . In fact, by sending a message to the number 335.1237272 it is possible to start a chat with the TIM virtual operator and request to speak with an operator.
To proceed, start WhatsApp, access the Chat section , press the button to write a new message , add the number I indicated earlier to the address book and access the related chat. At this point, send any message, in order to start the conversation and press 1 for assistance on the home line, 2 for a TIM mobile line and 3 for information on TIMVISION.
Once this is done, wait for the response from a TIM operator to whom you can forward your request and send all the questions you want.
If the procedure does not work, you can try to write “Operator” directly as a chat message and wait for the intervention of a human operator.
Through social networks
Among the solutions to talk to a TIM operator that you can consider there are also social networks . In fact, TIM has both a Facebook page and some Twitter profiles through which it provides assistance to its customers.
To contact TIM via Facebook , take your smartphone or tablet, start the social network app for Android devices (if you have a smartphone without the Play Store, you can download it from an alternative store ) and iPhone / iPad and, first of all , make sure you are logged into your account .
Then connect to the TIM page , tap on the cloud icon to open Messenger (the Facebook application for sending messages), enter your message in the text field at the bottom and press the airplane icon of paper , to send it.
From the computer, on the other hand, connected to the TIM page , click on the Message button , enter your request in the Aa field and press the Enter key on the keyboard to send your request.
If you prefer to talk to a TIM operator via Twitter , start the social network app for Android devices (also available on alternative stores for devices without Google services) and iPhone / iPad and log in to your account.
Once this is done, press the + button at the bottom right and enter the account to which your request should be addressed: @ TIM4USara , @ TIM4ULuca and @ TIM4UFabio for the fixed network or @ TIM4UAlessio , @ TIM4UStefano and @ TIM4UGiulia for the mobile one. Then enter your message and press the Tweet button to send it.
From your computer, on the other hand, log in to your Twitter account, click on the Tweet button at the top right, enter the account to which you want to send your request followed by your message in the What’s new? and click on the Tweet button .
In both cases, do not enter any private data in the first message , as this is a public tweet. As soon as you receive a response from the TIM operator you contacted, you can continue the conversation privately and enter all the information and data you deem appropriate.
By email
If you prefer to contact an operator TIM via email , you can send a message to the [email protected] or at PEC (Certified Mail) [email protected] .
Keep in mind, however, that TIM has a different email address for each specific request: for example, for information and assistance relating to SPID with TIM it is necessary to send a message to [email protected] . To find out more, I leave you to my guide on how to contact TIM via email .
Alternatively, you can contact TIM by email using the contact forms available in the MyTIM customer area. All you have to do is connect to the official TIM website or start the MyTIM app for Android devices (also available on alternative stores , for devices without Google services) and iPhone / iPad and log in with the credentials associated with your account.
Once this is done, access the Assistance section and select the Write to us option (not available from the app), to open a new report, or on the Complaints item , to make a complaint to TIM . In both cases, select the subject of your request / report, fill out the form with your details and press the button to send the message . Simple, right?
