We show you how to solve the most common problems in WhatsApp Web , a tool that is used more every day because it allows you to stay connected through instant messaging from your computer, however it does not always work in the most correct way and we explain what you should do in each case.
WhatsApp Web was developed as an online client to use WhatsApp from your browser on your computer and there is also a client that you can download on your PC or Mac, but it works in the same way, with some small differences, such as notifications and little else. .
However, sometimes it can become a real headache if we use it as a daily work tool and here we bring those main problems, with their possible solutions.
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Problems entering the website
One of the main drawbacks that occurs with WhatsApp Web is precisely entering the address of the site, but before starting you must verify that you are placing the correct link in a compatible browser such as Google’s Chrome or Mozilla’s Firefox.
Web: WhatsApp Web
In the event that an error message appears on the screen and that the site cannot be entered, it may be for two reasons, the first and most likely is that you have misspelled the page address and the other alternative is that you do not have access to the Internet at that time.
- To check both problems, the first thing is that you try to enter another website to verify that you are browsing .
- In the event that no page is loading you, try restarting your router and in that case, contact your service provider company.
If you can navigate normally, but not enter WhatsApp Web, verify that you are correctly typing “web.whatsapp.com” without the quotes.
Your browser is not supported
To use WhatsApp Web you must use a compatible browser and that is because the company has developed versions for certain types of browsers, with the aim of running it in the best possible way and therefore there is a list of compatible alternatives:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
In the event that you are using any of the aforementioned browsers and you continue to have the same error message, it is likely that it is not updated and in that case the solution is to install the most recent version.
Does not load the QR code to link
This is another recurring problem when using WhatsApp Web, many users point out that the security QR code does not appear to link the web version with the mobile, but you must bear in mind that this problem is mainly due to the fact that you have some kind of failure with your Internet connection , either you lost service, or you have a rather poor speed.
But we make some recommendations if the QR code does not load:
- Wait a few moments for it to finish loading
- In case it doesn’t work, press the F5 key on your keyboard to refresh the page
- Then, if it still doesn’t work, check your connectivity.
You do not receive notifications
The first time you open WhatsApp Web on your computer, a dialog box appears asking you for permission to activate notifications. By granting this permission, you will have a notice on the screen each time you receive a message , just as it happens on mobile.
In case you are not receiving these notifications, they are probably inactive in the browser and we will show you how you can solve it.
- First, go to the lock icon in the address bar, this will give you access to the website options.
- Go to the Notifications section, there you must make sure that it is enabled in the Allow option.
- If it is active, you must verify that the Concentration Assistant is inactive if you are using Windows as the operating system.
- If you are using a different operating system, you should check to see if it has an option to disable notifications temporarily.
Your phone is offline
The WhatsApp Web client is connected to your mobile and uses the application on the terminal to send and receive messages, therefore it needs to have a permanent connection with the phone and in some cases it loses connectivity because the smartphone is no longer connected to the network or it shuts down and that disables the application on your computer.
You will notice when that happens, because you will see a yellow message on the list of chats that indicates that the Phone is offline in WhatsApp and to solve it you can try the following:
- Verify that your mobile is on at that moment.
- Make sure your phone has an Internet connection when using WhatsApp Web.
- Once these two alternatives are covered and if it still does not work, then try restarting the WhatsApp page and your device.
This case is exactly the same as the previous one, but with the variant that it is your computer that may have a connection failure, to ensure that it is operating normally you must check your connection, check that airplane mode is not active on the PC or Mac and you can also try refreshing the page.
WhatsApp is open on another computer
You can use WhatsApp Web on different computers, but you can use it on just one at the same time, in addition to running it on your mobile , of course. This means that if you have it configured on a PC and also on a laptop, when you run the page on any of them, it will stop working on the other device.
When loading the page you may receive a message that says that “WhatsApp is being used on another computer” in that case you must click on the option that says “Use here”
In this way, it will stop working on the other page of the other computer and will be activated in the tab that you have open at that moment.
They do not upload the photos
The content that you have in your WhatsApp conversations is synchronized in WhatsApp Web, including the photos, but it may happen that in some case when looking for an image it does not load you on the computer and this may be because that photo is no longer stored in the memory of your mobile, nor is it on the other person’s phone.
In that case you can first check if the image is available on the mobile , you can also request that it be sent to you again and you can check if it was not in an automatic copy in the cloud that you use to save the photos of your smartphone.
The video you send is very large
In WhatsApp Web you can also send videos in chats, but in this case there are no tools that we have on the mobile to adjust and trim videos of a longer duration, that is, your content cannot weigh more than the 64 MB allowed.
To solve you can try the following:
- Try to find an online tool to trim your video to the required time
- Transfer the video to your mobile and better send it directly from the WhatsApp app to use the native tools.
WhatsApp is down
On other occasions we have talked to you about what to do when WhatsApp has fallen and the truth is that in recent times the opportunities have been repeated. It may be that some functions of the app stop working for a long time, including WhatsApp Web.
To verify that this is the problem, go to the WhatsApp Downdetector site and then all that remains is to wait for the app’s servers to function correctly again.