How to recover your Clash of Clans account

Clash of Clans was born in 2012 and became a phenomenon for mobile devices. The strategy game allowed the user to build a village and fortify it to attack other players online. So much of the success of the game is due to the online multiplayer that managed to connect millions of players around the world. However, many people joined in the initial boom and afterwards many villages were left abandoned to their fate . Other players wanted to go back, but they no longer knew how to get their Clash of Clans account back. If you are one of these players, do not worry because today we are going to solve all your doubts to return to the game where you left off.

For this, it is important that you know at least the email you used to register for the game. If you have only forgotten your account password, we will first try to recover the account. However, if you have lost the village because you did not link it on Google Play in the following steps, you will have to give important information about your village such as the exact level or the name you gave it at the time. If you answer a question wrong, Supercell will not return the village to you, so think carefully about this information before giving it. Here we show you a basic guide with the steps to follow to recover both the account and a lost village.

How to recover a Clash of Clans account: step by step from the PC

The most common is that you do not remember the password of your account, but it is also the simplest. You have to enter the Google login from the Internet browser and select the email that you had associated with your Clash of Clans account . If you don’t have it saved, you will have to enter it again. Next, you have to follow the steps that Google asks you and that we will describe below clearly and in 4 simple steps.

Step 1

Step 2

Step 3

Step 4

Step 4 from mobile

Step 5

1. Enter the email and click [Next].
2. Click [Forgot your password?].
3. Enter the last password you remember using.
4. If it is incorrect, a notification will be sent to your mobile phone. Select [Yes] from mobile.
5. The window will automatically change, where you must enter the new password and confirm it.

This will create a new password and you can recover the account you thought was lost. That easy. If you enter Clash of Clans and still have not recovered the village you had before leaving the game, it will take you longer to get it. But now you will have to take into account the data of your game, your profile and village . Let’s go there!

How to recover a lost village

You have returned to the mobile game, but when you log into your account, the village you spent so much time with is not there. Supercell has technical support for these situations so that any user can recover their game in case of loss , change of mobile phone and other circumstances that may arise. As well as penalizes players who try to appropriate the lost villages of others and thus ensure safety. This process takes more time, but it is absolutely necessary. Here are the steps you have to follow:

Step 1

Step 2

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Step 4

1. Go to [Settings] within the game.
2. Select [Help and Support].
3. Takes you to a [Help] page in your browser. Choose [Lost Village].
4. Click [I have lost my village! How do I get it back?].
5. Go to [New Message] in the upper right corner to contact technical support.
6. Be sure to include the following information:
   • The exact name of the user and the clanof the account that you cannot access.
   • The town hall levelof the account you cannot access.
   • The XP level of the accountthat you cannot access.
   • An explanation of how you lost your account.

Supercell may take a few days to reply, as well as verify that all the data is correct. If all is well, they will respond with an access code . Then you will have to go back to [Settings] and make sure you are connected to Google Play, where your village must be linked so that this doesn’t happen to you again. Then click [Pair] under Devices and select [This is the new device]. It will ask you for the code provided by Supercell and confirm. The game will ask you up to two times if you want to load the lost village, losing the progress of the current game. Follow the steps to confirm and you will have it available again to pick up where you left off.