The catalog of options in the Apple App Store or in iTunes is quite extensive, both for free and paid apps . Although from the descriptions and reviews, you can get an idea of the performance and quality of each one, only when you install them on a device can you confirm their usefulness.
It is possible that, due to compatibility reasons or an error in a particular version, an app does not fulfill its functions as it should. In situations where you have made a payment for an application that did not end up running correctly, you have the option to request a refund for your investment.
Index( )
- What are Apple’s requirements to receive a refund of your money?
- What is the correct way to request a refund from Apple?
- From your mobile device
- On the official website from the PC
- How to make a claim to Apple Store about a product?
- How long does it take for Apple Store or iTunes to refund your money?
- How to get an Apple App and iTunes refund if you don’t want a product?
What are Apple’s requirements to receive a refund of your money?
If after downloading applications for iPhone or Mac from the App Store , for a certain cost, you have discovered that they do not meet your needs and you are evaluating the possibility of requesting a refund for the money invested , you should consider the terms and conditions that Apple estimates for your region geographic.
These policies vary according to local regulations, however, in general terms they are governed by Apple’s standard Return Policy, which estimates a period of 14 days to change your mind regarding any item or software purchased with them, during which time you will return the product and your money will be returned.
In the event that the product presents a fault, the acceptance period for the refund request is extended up to 90 days , as long as the item really qualifies for the request, although it also varies by your country of residence and what type of product. be treated.
What is the correct way to request a refund from Apple?
The purchase-sale contract, which users agree to when purchasing products from the online Apple Store, iTunes, Game Center, Apple Music, Apple News or any other service provided by the brand, includes a performance guarantee , which protects you against product failures.
In order to benefit from this guarantee, you must follow a series of steps that involve confirming your identity by different methods , also, if it was by means of a credit card, make sure that the charge was effective. We will immediately specify the steps to follow to complete a refund request.
From your mobile device
The first case and the most common is to use the mobile device to execute a refund request, since it is usually from your iPhone or iPad that you enter digital stores in search of new products for both entertainment and work. In this way, what you must do to request a refund of your money in the Apple Store is:
- Make sure you have a stable internet connection on your mobile device.
- You will access your “Mail” application, specifically in the account in which you received the invoice for the purchased product.
- You open that invoice and click on the link that says “report a problem”
- Sign in to your Apple account with your ID and password, then enter the reason for your request and tap “OK.” Your request will be created.
In the case of the iTunes app, the process is different, since it is an independent software, it has a section to manage your requests, so what you have to do is:
- Open the iTunes app and verify that you are signed in.
- Go to “Account”, “Purchase history” then “View all”, there you select the item on which you want to apply the refund and press the arrow to the right.
- Now, it’s time to click on “Report a problem”, with this open the official Apple website, open your session and complete the steps requested on the page.
On the official website from the PC
Assuming you prefer to use your computer, to complete a refund request for a download in iTunes or the Apple Store, what you need to do is go to Apple’s support page and log in. There, you go to the section of your purchases and click on “Report a problem”, enter the reason as well as any additional information and press send.
How to make a claim to Apple Store about a product?
The first step you should take when faced with a disagreement with a product from the Apple Store or any of its associated services, is to contact Apple’s technical service , there you will be able to express the inconvenience with the purchased item and it will provide you with the respective assistance to proceed.
How long does it take for Apple Store or iTunes to refund your money?
Evaluating the reason and the time elapsed since the purchase, Apple can refund the full amount immediately, establish a short period of time or indicate direct contact with an operator for a particular deal, in any case you must wait 48 hours to receive an update about your request.
If you are a family representative and you have had to cancel an item, with which you do not agree or were not consulted, and now must request a refund, you should learn how to prevent purchases in the Apple Store .
How to get an Apple App and iTunes refund if you don’t want a product?
The refund request cases are studied one by one, to determine if they proceed or not, then the user will be offered different options to correct the inconvenience, among them the replacement of the product or the total refund of the purchase price. When you definitely want to return a product , you must make sure to make the request within the first 14 days, so Apple will take care of collecting the equipment and returning your money.