Learn how to tell if your Netflix account has been hacked and what steps you can take to secure it. Don’t wait until it’s too late – protect your account now!
Although it apparently does not exist, every day there is a constant flow of data on the Dark Web, and among this data there are user credentials, many of them from Netflix , which results in the fearsome hacks of the streaming platform’s accounts
Therefore, it is essential that, as a user, you know the symptoms of a hacked Netflix account and the best actions to take to maintain its security and prevent more severe consequences.
How to know if your Netflix has been hacked
Changes to your profile
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One of the first signs that your account has been hacked is noticing changes to your profile, such as changed profile names, new profiles created, or profiles that were previously there and have disappeared.
Furthermore, in case of creating a new user, cybercriminals use generic names such as “New User” to make it seem like the result of a possible error on your part or another non-malicious cause.
It may also be a symptom to see changes to your language settings , content preferences, or even age restrictions.
Programs and series not seen by you
Netflix records every title you’ve watched on your account, so any unknown content on this list may indicate unauthorized access. You can access this history from Account > Profile and parental controls > choose your profile > Viewing activity.
You may also be suspicious if you start receiving recommendations that have no relation to your tastes , although it is true that this last symptom is more relative.
On the other hand, another suspicious activity is finding that the viewing progress of some titles has changed . For example, you are going to watch an episode for the first time and it appears as watched or half watched.
Likewise, if you see that there are chapters marked as favorites and you were not the one who did it, it is better that you take preventive actions, as you will see further down in this article.
You receive password change emails
If you receive an email from Netflix indicating a password change request or that your password has been changed without you having any idea about it, it is a clear sign that they want to access or have already accessed your Netflix account.
However, you should be attentive to another possible front: that it is a fake email from cybercriminals posing as Netflix. Whatever the case, do not click on any links in the email and visit the Netflix website directly from the address bar of your browser.
Unknown devices are connected
Netflix allows you to see which devices your account is logged into. To do this, you must go to your account settings and select the option “Recent streaming activity” or “Recent devices”, depending on how it is labeled in your interface.
If you see devices you don’t recognize, chances are someone else is using your account.
Measures to take if your Netflix account has been hacked
If you have noticed one or more of the above symptoms, it is time to take these measures to prevent cybercriminals from continuing to access your account.
- Change your password to a stronger one , preferably made up of a combination of uppercase, lowercase, numbers and symbols. Also make sure it is not the same one you use on other services and websites. Creating strong passwords is the first step to keeping hackers away.
- If there are unknown devices connected, go to the “Manage access and devices” section and click the “Sign out” button next to the suspicious device.
- In the most extreme case, which is one in which you cannot log into your account in any way, we recommend that you contact the Netflix customer service team . The same applies in case you see that you have received charges that do not correspond to you.
With these measures and with caution and common sense in our daily lives, especially in the face of fake emails and SMS, it will be almost impossible for your Netflix account to be hacked .
