DirecTV is a company that provides its satellite television services by country. Due to this high quality, many people decide to have an account with the platform, although sometimes some users complain that they have problems in the transmission with the error code 722 and 762. If this is your case, how can you fix it? Here are some solutions that may help you.
How to Solve the ‘Code 722 and 762’ Error on DirecTV? – Causes and Fix
Index( )
- What does error code 722 and 762 mean on DirecTV?
- Why does the error code 722 and 762 appear?
- How to fix error code 722 and 762 on DirecTV?
- Reset the decoder
- Reset to factory data
- Disconnect DirecTV card
What does error code 722 and 762 mean on DirecTV?
There are problems that appear when you are watching your programs on the platform, making you no longer able to watch them. But each of these errors has a reason for its appearance. In their case, they are usually a failure with some system, here we will tell you what they mean:
722: If you are comfortable watching a channel and you come across this error, telling you to restore service, it is because your company’s signal is not available at that time. It can also be because your decoder is out of normal use, so you should check it to remove the possible causes. Below we will show you how to solve it.
762: Here, when it appears on your TV screen, it will tell you that you have to re-insert your company card . By this he means that the problem is in this, so it means it fails there. Their solution is also located further down in this article, keep reading.
Why does the error code 722 and 762 appear?
Many users of the DirecTV company , like you, may at some point see the error code 722 on their screen with the message Restore your service. Even if you try to change the channel you will see the same image. Therefore, you may be wondering, what happened? What do I have to do to fix this 722 thing?
This error is due to problems with the signal receiver , which can be caused by two reasons. One of them is because the decoder had not been used for a long time, so the satellite lost the signal it should receive. The other reason is that the coverage is canceled, sometimes the company may suspend the signal because it needs to maintain its DirecTV service.
On the other hand, if you see the error code 762 on your screen, the problem is different from that of 722. This is related to the inconveniences of reading the card , which is not being done correctly. In some cases, the solution will depend on when the 722 error appeared, that is, if you were watching a recorded channel or if you were watching live. This will be without the need to use one of the applications that you have on your Android or iOS, with only the settings that your company programming has.
This error can also be caused by the card being inserted incorrectly or by the set-top box having difficulty reading the card. These problems may occur at any time, even if you have some time enjoying the service without any inconvenience.
How to fix error code 722 and 762 on DirecTV?
One of these methods is to call the customer service number that is available in your country and ask to speak to the customer service office. In this way, present the situation and receive the guidance you need to restore the signal and not be without service in the programming of the DirecTV company. This is not difficult at all, you do not have to download applications or hire another, with only the configuration of your television and put a little time into it. It’s like adjusting something on your Android or iOS, it’s that easy.
Another of these methods is to go to the official DirecTV page and locate the technical support section . In it you can pose the question and wait for an answer or you can search among the most common errors and even find the answer that the company gives in this regard. In it, they will usually suggest several ways to solve it that can help you, you choose the one that is easiest and without the need to download any application on an Android or iOS device, it will not take up so much time.
Reset the decoder
This is one of the easiest and most effective ways for some problems that occur on different computers. Doing this process with your decoder can help you restore the operation of the device and recover the signal that you have lost. This procedure does not last long and you do not need to perform many steps and so you are not without service.
If you have doubts about resetting the decoder, you should know that this can only bring benefits and will not cause any damage to the device or the signal. It is as if you were restarting the mobile, that does not cause any damage to the equipment.
To achieve this on the set-top box you will have to either remove the cable that powers the router or press the Power button . Then you must disconnect and turn on the device again and wait about thirty seconds. This time will allow the computer to restore any errors that are running. When the decoder restarts, you can update it to improve the service and you will not see the error code 722 or 762.
Reset to factory data
If the problem persists, then you can resort to a slightly more drastic option, such as a factory data reset. This procedure will remove the preferences you have customized . As well as playlists and favorites. Though re-entering these preferences can be tedious. You should focus on that it is little compared to the reward you will receive from fixing the signal problem.
To reset the factory data you have to look for the (Reset) button that is usually on the back of the device. You can use a paper clip or pen so you can press it down for about ten seconds. This will cause the process to run in another ten seconds after you release it.
When the decoder restarts you will see that the lights on the front will turn off and then blink for a moment. Then the Power button light will stop flashing and the DirecTV decoder will have finished this.
These seconds that the procedure takes are necessary for the computer to delete all the information that has been saved. Both the personalized preferences and the errors that have been presented. Therefore, do not rush and try to speed up the process by taking seconds off the reset.
Disconnect DirecTV card
If error 762 or 722 appears while watching a live channel in your schedule , then you must press the Exit button on your controller in order for playback to stop. You can then tune to the channel you were watching in order for DirecTV service to be restored. For this, it is not necessary to connect with a Wi-Fi antenna, only with the company’s cables.
Instead, if the error appears during a recording, you must open the door where the card is located and remove it . You can take advantage of cleaning the card with alcohol or with a contact cleaner that is not aggressive, then you must let it dry and put it back in the decoder. You can do this cleaning at least once a month to prevent any problem from happening, without internet or Wi-Fi.
Another way to solve that you can try is restarting the DirecTV device as we mentioned. You can follow the same steps with the only difference, only in this case you must wait at least five minutes before reconnecting the cable box to the power supply. In this way you will no longer have to worry about getting error 722 when you use your device, since you already have a way to get rid of it without the need for Wi-Fi.