cannot connect to the wifi network within the Ps4.One of the great advantages of the latest generation consoles is that they incorporate wireless connectivity via WiFi, so it avoids us having to pull a network cable to where we have them located, generally in the living room near the TV. However, having wireless connectivity problems is quite frequent, so in this article we are going to tell you how to solve the most common problems with the WiFi of the PS4 console .
Having problems with the WiFi on the PS4 is extremely frustrating, and even more than having problems because it does not connect to the wireless network is suffering constant disconnections, as this could ruin your gaming experience in the middle of an online game, or it could prevent you from the console can download updates so you can play your new game. So, let’s see what you can do about it.
How to fix WiFi problems on PS4/cannot connect to the wifi network within the Ps4
You know the saying: whenever you consult a computer scientist or technical support, the first thing they will tell you is to restart the device, and in many cases that solves all problems. So, the first thing you should do is reboot both the console and your router (and if you have separate ONTs, too), and what’s more, better than just rebooting is to turn both devices off completely and leave them off for around a while. couple of minutes, to turn them back on afterwards.
Once all the devices have started up again, try connecting your PS4 to WiFi again to see if you have stopped having problems. It is recommended to run the PS4 connectivity test to verify that the connection is correct, so go to Settings -> Network settings -> Test network connection. Here the console will run a connection test and tell you whether or not it is correct, as well as the upload and download speed.
A note on the NAT type, as PlayStation uses a slightly confusing system to define it. If you have a NAT Type 1 it means that the system is connected directly to the Internet, something that is not possible with the PS4 since it connects to another device, a router. Type 2 is the usual, as it means that the console is connected to the router either by cable or by WiFi, while Type 3 is a bad signal and implies that although the console is connected, it does not have all the available ports that it needs to function properly. .
If in NAT type you get that you have Type 3 , it is quite a problem that this is the cause of the instability of the WiFi on your PS4, and to solve it what you should do is precisely open the following ports for the IP address of the PS4 :
- TCP: 1935, 3478-3480.
- UDP: 3074, 3478-3479.
Configure the WiFi manually
When you initially configured the WiFi on the PS4 you had to go through this step of selecting it and entering your password, but the rest of the configuration is usually automatic and many times we forget how we configured it at the time. Now that it gives problems, it is not a bad idea to configure the WiFi again from scratch in the console to “refresh” the data and, incidentally, enter the DNS addresses manually.
To do this, go to Settings -> Network settings -> Configure Internet connection. Here select the option to use a WiFi network and when it asks you if you want to use the quick or custom configuration, check this second option, since we want to enter the data manually to make sure that everything is correct (normally with the automatic configuration it is ok, but if you are having problems it is better to make sure).
In the custom configuration the system will automatically detect any available wireless network within its reach, so what you must do obviously is select your WiFi network. Once selected, you will have to enter the password, and then it will ask you for some additional parameters:
- IP address: you can put the one you had before without problem, although you can also decide to change it if you want.
- DHCP host name: the IP address of your router. This is generally 192.168.0.1 or 192.168.1.1.
- DNS: You can put the Google DNS, 188.8.131.52 and 184.108.40.206.
- MTU: We won’t go into details, put 1492 .
- Proxy: Empty, normally you will not have Proxy in your house.
If after manual configuration you still have problems, we recommend that you check that the WiFi network has enough range for your PS4, or ultimately, that you connect a network cable and check if you continue to have problems like this.
In the event that your home WiFi does not have enough range to give the PS4 good coverage, the connection will be potentially slow and unstable. Another alternative that you have would be to acquire a router that has greater power in the WiFi that it emits, as well as to acquire a WiFi signal extender, a device that is placed within the range of the router and that repeats the signal to expand the coverage in your home.
You also have the option of acquiring a PLC with WiFi; These elements carry the Internet signal through the electrical network and at one end they directly incorporate a repeater to expand WiFi coverage. The difference between these and a repeater is that they do not depend on the original range of the router since they do not take the WiFi signal and repeat it, but they take the signal directly from the router through the electrical network and generate a new WiFi (which If you call it the same as the one you have and give it the same password, the effect is the same as a repeater).
Having Wi-Fi issues on PlayStation 4 is extremely frustrating. If your PS4 keeps disconnecting from your Wi-Fi, it’s hard to have fun playing online games or downloading updates. And if you can’t get your system online, you can’t even join friends at a party or browse the PlayStation Store.
We are here to help you, with solutions for any internet connection problems you may have. Let’s take a look at what to do if your PS4 Wi-Fi is slow, unreliable, or not connecting at all.
1. Restart the console and the router
Any type of network troubleshooting should begin with a reboot of all affected computers. This way, you can solve many temporary problems, and it’s a quick step out of the way in the first place.
Restart your network by restarting the router (and the modem, if you have separate devices). To do this, simply unplug the power cord, wait a few moments, and plug it back in.
After starting the backup, restart your PS4. To do this, press and hold the PS button on the controller to open the quick menu. In that menu, open the Power section and select Restart PS4 . Make sure you don’t choose Enter Sleep Mode – This is a low-power state that doesn’t completely turn off the system.
Once everything has restarted, try connecting your PS4 to Wi-Fi again. If that doesn’t work, make sure you’re online on a computer or other device. Go ahead if the problem is isolated on PS4; otherwise, you must troubleshoot your home network .
2. Run the PS4 network test
If a simple reboot didn’t solve your Wi-Fi problems on PS4, you can run a built-in network test to learn more about where the problem lies. On PlayStation 4, go to Settings> Network> Check Internet Connection .
This will run a short test and display Success or Failure for the following:
- Get IP Address –Indicates whether your system has successfully received an IP address from your router. If it fails, your PS4 won’t connect to the router properly.
- Internet connection:This is successful if your PS4 can reach the Internet. If not, the problem lies between the router and the Internet.
- Access to PlayStation Network: Checkif your system can reach the PlayStation Network. Otherwise, you may be on a network that is blocking PlayStation Network. Although less likely, the problem may be with Sony.
If your computer passes these three checks, your PS4 is properly online. However, there are some additional data points that can help:
- NAT Type:PlayStation uses a confusing system where your NAT type can be Type 1 , Type 2, or Type 3 .
- Type 1 means that your system is connected directly to the Internet, which is not often the case. Type 2 means you are connected to the internet through a router, which is what most people will see. And Type 3 means that your system cannot use all the necessary ports, which often causes instability.
- Connection (Download) Speed:This is an estimate of how fast your PS4 can download data. If your PS4 Wi-Fi is slow, it will probably be reflected here.
Now that you have a better idea of what your problem is, let’s go through the different steps to solve these problems.
3. Confirm your Wi-Fi details
If the system does not connect to the router, the Get IP Address check will fail . In these cases, you need to make sure you have the correct Wi-Fi information configured.
Go to Settings> Network> Set up Internet connection> Use Wi-Fi> Easy and perform the steps again to reconnect to your network. As you do so, be careful to make sure you enter the Wi-Fi password correctly, as this is a common mistake.
If you want, you can also try changing your DNS settings to use a third-party provider instead of your ISP. To do this, select Custom instead of Easy . You don’t need to change any of the other options, then choose Automatic for the IP address setting , then don’t specify for the DHCP hostname .
On the DNS Settings screen , select Manual and enter the information for an alternate DNS server . If you are unsure, use a primary DNS of 220.127.116.11 and a secondary DNS of 18.104.22.168 for Google’s public DNS servers.
Confirm, then select Automatic for MTU settings and Do not use for proxy server . From there, you can test the connection again.
4. Improves weak Wi-Fi reliability
Although Wi-Fi is convenient, it is subject to many forms of interference. If you’re having trouble staying connected to your network or experiencing slow speeds, you can improve a weak connection by following these steps:
- Move your PS4 closer to your router – Thefurther your system is from the router, the weaker the Wi-Fi signal will be. If possible, bring the two of you together physically. You can see how strong the signal is in Settings> Network> View connection status on PS4; look for the Signal Strength entry .
- Reduce Interference –Wi-Fi doesn’t travel well through solid metal, concrete, and other thick surfaces. You may also experience poor performance if there are microwaves, baby monitors, or other similar devices that use the same frequencies nearby. Try to keep the line as direct as possible between the PS4 and the router and move other devices away.
- Limit the use of other devices:Your PS4’s network performance will suffer when other devices in the home use the bandwidth. Try turning off other devices, especially if they are downloading large files, streaming 4K media, and the like.
You might be wondering if your PS4 can connect to the 5 GHz band on the router. Apparently the PS4 Slim and PS4 Pro can use the 5 GHz band, but the original PS4 model cannot. Compared to 2.4 GHz, 5 GHz connections are often faster and not subject to too much interference, but they don’t travel as far.
Follow additional tips to speed up your Wi-Fi connection if you suspect this is the problem. And in case you use a VPN with your PS4, it’s a good idea to disable it to see if that helps.
5. Make sure PlayStation Network is available
PlayStation Network may not work, preventing you from connecting to online services. Although rare, this does happen, so it’s worth checking out (especially if access to the PlayStation Network has previously failed).
Check Sony’s PSN status page to make sure everything is green. You can also do this on PS4 in Settings> Network> View the status of PlayStation network services .
6. Check your router settings
If the problem persists, a setting on the router may block the connection to PS4. Similarly, if you have received Type 3 for NAT Type , it may be necessary to forward the ports on the router so that your PS4 can communicate properly.
Make sure you don’t have limited router traffic for your PS4. For example, there may be parental controls or MAC filters. With NAT Type 3 or if you are experiencing problems in only some games, you may need to forward the correct ports on the router .
Check Sony’s support page to see which ports should be forwarded for PSN services, and check your specific game’s documentation to find the applicable ports. Note that if you encounter this problem on a school or work network, your institution has probably blocked PSN. You can’t do much if you don’t manage the network.
7. Try to connect to the router’s host network
While this may seem strange, some GameFAQ users have found that it worked for them, particularly on the original PS4 model. If your PS4 doesn’t reliably connect to your Wi-Fi, try enabling guest networking on your router and connect to that on the PS4.
After setting it up, the connection will not work initially. To solve it, you need to open the internet browser on PS4 and log in with the guest network password. After that, you should be online normally.
8. Connect with an Ethernet cable
While all of the fixes above will help when your PS4’s Wi-Fi signal is too weak or not working, a wired connection is always better. Rigid wiring from the PS4 to the router using an Ethernet cable will allow for a more stable connection at higher data rates.
If possible, we recommend using a cable to connect your PS4 to the internet. Even if you can’t do it for a long time, try connecting with an Ethernet cable and check for PS4 system updates, which may fix the problem.
In case this is not a viable option for you, try using power line adapters , which make an Ethernet connection on the power lines in your home. Just plug one unit into the wall via the router and another near the console.
Did this guide solve your Wi-Fi problems on PS4?
Now you know what to do when your PS4 Wi-Fi has stopped working or has become unreliable. I hope you can make some small changes to fix it and be able to play online again. If nothing else worked, you may have to perform a factory reset on your PS4, but this is a terrible last step.