How to fix Avast SecureLine VPN not working

  • SecureLine VPN should connect you directly to the Avast VPN servers.
  • If you get the VPN SecureLine connection error instead, follow the steps below to regain access to the web.
  • Do you want more solutions for your VPN situations? See the VPN Errors and Solutions page.
  • Also visit the VPN Guides Hub and get the latest tips to maximize the use of your virtual private connection.

Avast SecureLine VPN is client software that generally connects to Avast VPN servers. However, sometimes SecureLine may not be able to perform this task.

VPN SecureLine connection error error message will appear when SecureLine cannot establish a connection. Fortunately, there are a few possible resolutions.

7 Steps to Fix Avast SecureLine VPN Without Internet Connection

  1. Check your network connection
  2. Select an alternate server location
  3. Disable Windows Defender Firewall
  4. Turn off third-party antivirus software
  5. Close conflicting VPN services
  6. Verify your Avast SecureLine subscription
  7. Reinstall Avast SecureLine

Contents index

  • What to do if the Avast SecureLine VPN connection fails?
    • Check your internet connection
    • Select an alternate server location
    • Install private internet access
    • Private internet access
    • 3 Disable Windows Defender Firewall
    • Disable third-party antivirus software
    • Close conflicting VPN services
    • Verify your Avast SecureLine subscription
    • Reinstall Avast SecureLine
    • FAQ: Learn more about Avast SecureLine VPN

What to do if the Avast SecureLine VPN connection fails?

1. Check your internet connection

First, verify that your Internet connection works without the SecureLine VPN. So turn off the VPN SecureLine. Then open some websites in your browser.

If you need to fix the general connection, see the Internet Connections troubleshooter in Windows. That might fix the connection, or at least provide some clues in that direction. Follow the guidelines below to open the troubleshooter.

  • Open Run with Windows Key + R keyboard shortcut.
  • Go to the Control Panel and then click on OK to open the window.
  • Click Solution of problems to open the Control Panel applet shown directly below.
  • Click See All to open the list of troubleshooters below.
  • Right-click on Internet Connections and select Run as administrator to open the troubleshooter window.
  • Click Advanced and select Apply repairs automatically if that option is not already selected.
  • Click Next to start the troubleshooter and select the option Troubleshoot my internet connection .

2. Select an alternate server location

Avast SecureLine does not have a large number of servers for its millions of users. Therefore, the server you are trying to connect to might be overloaded. As such, connecting to an alternate server location could fix the VPN SecureLine connection.

To do this, click the Change Location button in the main Avast window. Then select another server location to connect.

Install private internet access

Alternatively, you can install a VPN client with a more generous collection of servers. For example, Private Internet Access has an impressive network of more than 3,292 spread over 46 countries around the world.

This world-leading VPN can do more for your connection than you can imagine – by choosing the server closest to you, you’ll enjoy blazing-fast speeds, avoid ISP throttling, get a stable and reliable internet stream, and a width of unlimited band to support you in all your online endeavors.

Also, your traffic data will be routed through secure VPN tunnels that are highly encrypted, and your online activity will never be traced back to you thanks to the strict no-log policy and IP stealth feature that anonymizes your browsing.

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3 Disable Windows Defender Firewall

Firewalls can interfere with VPN connections. VPN clients must be on the Windows Defender Firewall exclusion list. Therefore, disabling the Windows Defender Firewall might fix the Avast SecureLine connection. Users can turn off the WDF as follows.

  • Open the Run accessory in Windows.
  • Enter firewall.cpl Run and then click on OK to open the Control Panel applet Defender Windows Firewall.
  • Click Turn Windows Defender Firewall on or off to open the options shown in the snapshot directly below.
  • Select both the Disable Windows Defender Firewall options .
  • Press the OK button .

Was the VPN blocked by the Windows firewall? Here’s how to fix it.

4. Disable third-party antivirus software

Third-party antivirus software can also block VPN connections. Therefore, disabling third-party antivirus software before connecting with the VPN might fix the problem.

Users can generally disable anti-virus software by right-clicking on the anti-virus utilities system tray icons and selecting a disable or disable button. Alternatively, users can also configure exceptions that exclude their VPN clients from antivirus software firewalls.

5. Close conflicting VPN services

SecureLine not connecting may be due to other conflicting VPN services. Those who also use other VPN clients will need to ensure that no other VPN services are running.

One way to ensure that there are no conflicting services or software is to clean the Windows boot. This is how users can clean up Windows startup.

  • Right-click the Start button and click Run to open that accessory.
  • Open the system configuration utility by entering msconfig in Run and clicking OK .
  • Click the Selective Start radio button on the General tab.
  • Deselect the Load startup items check box .
  • Select Load system services and Use original boot configuration options .
  • Click on the Services tab.
  • Select the Hide all Microsoft services option to exclude those services.
  • Then select the Disable all button to deselect third-party services.
  • Press the Apply and OK buttons , and then click Restart to restart Windows.

 Is your antivirus blocking your VPN? Take a look at this amazing guide and have it fixed in no time.

6. Verify your Avast SecureLine subscription

Avast SecureLine will not connect for users with invalid or expired subscriptions. Therefore, users must verify their SecureLine subscriptions.

To do this, click Settings , Subscription , SecureLine VPN, and Validity in the Avast software. Avast emails can also inform users if they need to renew their subscriptions.

7. Reinstall Avast SecureLine

Reinstalling the Avast SecureLine VPN software is another possible resolution for your connection failed error . So users can at least be sure that they have the latest version of the client software. Follow the guidelines below to reinstall Avast SecureLine.

  • Open the Control Panel in Windows.
  • Click Programs and Features to open the Control Panel applet in the snapshot directly below.
  • Select Avast SecureLine VPN and click Uninstall .
  • Press the Yes button in the UAC dialog to confirm.
  • Click Yes again in the software uninstaller window.
  • Restart Windows after uninstalling the software.
  • Press the Download for PC button on the Avast SecureLine page to download the installer. Then open that installer to reinstall the software.
  • To remove the SecureLine VPN component from Avast Antivirus, open that software window and click Menu > Settings .
  • Then select the Components tab on the left of the window.
  • Click SecureLine VPN and select the Uninstall Component option .
  • Press the OK button to provide further confirmation.
  • Then click the options Restart computer > Restart now .
  • Users can reinstall the SecureLine component by clicking Install Component on the SecureLine VPN panel within the Avast Antivirus software.

These troubleshooting tips should fix SureLine VPN connections. You can also refer to this guide which contains more general resolutions for fixing VPN connections.

If you know of any other alternatives to address this connection error, feel free to share the steps with the rest of the Windows community via the comment section below.

FAQ: Learn more about Avast SecureLine VPN

  • How do I repair my Avast SecureLine VPN?

If your Avast VPN fails, you should first try to connect to a different server location. Make sure to also check for applications that can interfere with your VPN, such as Windows Defender Firewall, third-party antivirus programs, or other VPN clients.

  • How do I enable the SecureLine adapter?

Go to Settings -> Network and Internet -> Change network settings -> Change adapter options. Then right click on Wi-Fi adapters and click Enable.

  • How do I remove Avast SecureLine from Windows 10?

You can do it manually from the Control Panel or by using a dedicated removal tool to make sure there are no leftover files. Check out this guide to discover the best uninstaller software for Windows 10.


by Abdullah Sam
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