The struggle within the international and national markets grows day by day. Users are not only looking for people who can provide them with different products, but also businesses that offer them an easy and pleasant shopping experience.
Based on all this, WhatsApp offers hundreds of companies around the world multiple options with which they guarantee direct communication with users who request their services. That is why these organizations choose to have a business WhatsApp account
One of the best ways in which you can generate even more enthusiasm among your customers and the services you offer is by providing good service to the people who come to your undertakings, always remembering to apply the necessary marketing tools .
One of the best options to provide quality care is using the chatbot that the WhatsApp platform offers you. These are used for the sole purpose of helping to ease the work of managers.
You can put some frequently asked questions and answers, or a waiting message, among the default messages . These messages are often used in order to solve different situations with clients, in addition to providing special support to clients.
In this post we will teach you the special details that you should know if you are thinking of using a chatbot within WhatsApp to help you in your business.
Benefits of setting up a chatbot in WhatsApp Business
For those who do not know, a bot consists of specialized software, to perform different tasks of a repetitive nature. Based on this, in order to configure it, it is necessary to place a series of instructions so that it achieves a correct development.
When a bot is directly related to a chat on the Internet , it changes its name to a chatbot, which is also widely used on platforms such as Telegram . With it, a person has the possibility of communicating , through a program which has a common and above all natural language.
With a chatbot within WhatsApp, you will be able to more efficiently serve the needs of your users. Likewise, you can place certain priorities between the messages and function better since you can maximize your time and the wait between them.
Requirements to create a bot on WhatsApp automatically?
On several occasions, people believe that in order to have this tool, it will only be enough to download an application and that’s it. However, there are a number of requirements and important elements to take into account such as:
- To begin with, you must have a relatively high activity within the WhatsApp application .
- After that, it is necessary to download an application which helps us with the chatbot programming.
Once we have these first points up to date, we must proceed to consider different goals and important points, about its use and the way in which it will be developed with the users who contact us. The important points to keep in mind are:
- Set a goal within the target market.
- Study the various variables and common problems that you may experience, as well as the needs of your users.
- Analyze and establish the different topics on which the chatbot will be directed .
- Study the variables and alternative paths when a question cannot be answered through the regular channels.
How to create and configure a chatbot on WhatsApp
In order to start a chatbot configuration in WhatsApp you must do the following:
- Start by downloading the Auto Reply Whatsapp application .
- When you have it downloaded, you must proceed to access the application and proceed to locate the “Notification settings” option .
- You must give the application the necessary permissions with which it will be able to work well.
- After that, un-locate the option to “create chat” . You will see this option on the right side of the screen.
- There you will be able to choose the way in which the response will be sent, the way in which it will be sent and the other alternatives that are available .
And everything will be ready so you can relax and let your work flow.
