Problems with the platform but you don’t know how to contact Facebook support? Here are all the ways available to do it.Facebook is a great platform and even today, more than ten years later, it is one of the main social networks where millions of people access every day. Beyond the features and various innovations that over the years have guaranteed the great success of this platform among the social networks, we all know that companies earn a slice of notoriety due to their customer service .
To be honest, for a long time one of the biggest flaws that distinguished this famous social network was a customer service not quite up to the standard of a large company. In recent years, however, many things have changed and the top management of Facebook Inc. have decided to improve the customer service of their platform, adding dedicated sections to answer the frequently asked questions that users ask themselves, several contact forms to receive help in case of problems in using the service and special contact areas to speed up communication with the Facebook team.
So, if you need assistance we want to explain how to contact Facebook for problems or how to quickly resolve a doubt or an error in which you ran into. Make yourself comfortable because in the next paragraphs we will show you in more detail how you can get in touch with Facebook assistance to resolve any inconvenience you may have encountered.
- How to contact the Facebook staff through the social network
- How to contact Facebook by email
- How to contact Facebook Italy by phone
How to contact the Facebook staff through the social network
Before starting it is necessary to show you where you access the Help Center from . Once you are logged into your Facebook profile, you have two options. The simplest is at the top of the blue “toolbar”. You have surely noticed that one of the icons at the top right is a question mark:
Clicking on it will open a drop-down menu with different options available to help you:
As you can see you can do a quick search by keyword and hope that the topic has already been covered in a quick question and answer. Pressing on the link “Help Center” (highlighted in blue as the first item) you access the Help section of Facebook.
This section can also be accessed from the sitelink located at the bottom right of the sidebar. By clicking on More> Help Center:
From the homepage of the Help section you will have to tap on “Regulations and reports” in the main menu and then choose “Report a problem with Facebook” :
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Follow the steps to find out what the problem is, read the instructions provided by the system and fill out the form if necessary to provide more details and receive assistance from a person on the team.
How to contact Facebook by email
The most practical and fastest way to get assistance from Facebook is to fill out a contact form from the Support section that we explained to you in the previous paragraph. The Facebook team may contact you via Messenger and start a chat with you, they may reply to you by email (on the email you confirmed when registering your account).
If you want to try to contact Facebook directly via email to report abuse you should write to this email address: [email protected] or if your problem is related to the privacy of your account: [email protected] (we do not guarantee that you will receive answer). The advice is to always write using the e-mail address you used to register your account. Also, it is a good idea to report your problem in English as you are interacting directly with the main support center.
How to contact Facebook Italy by phone
There is currently no phone number available for assistance from the Facebook team. However, this does not mean that when you report a problem with the platform through the contact form you find on the site (as explained in the first paragraph) you could not be contacted by phone. If you have provided a phone number and confirmed your number for the account you registered, you may receive telephone support from Facebook Italy .
Usually this path is followed by the internal team when it is not possible to close the help ticket opened via form or via e-mail. Either way, you can’t contact Facebook directly on the phone!
