How to cancel the Movistar line contract by telephone?

One of the best things about the Movistar telephone company is its constant struggle to change and evolve. Movistar is one of those companies that day by day, has focused on promoting various tools , options and services which are pleasing to its users. Both the fixed telephony, the mobile phone and even the internet connection have become essential in the lives of many people.

Movistar has been one of the forerunners in offering fixed, mobile and internet telephony in special packages that are adapted to the needs of each client . However, with the growing evolution of fiber optics, more companies have been added, more tools and better possibilities for all users.

Making many people give up one service to be able to acquire another. Casualties of services of telephony and internet can go hand in hand with various circumstances, many problems can be enterprise connectivity or where you are .

It may be an impossibility of payment or even a non-conformity of service that makes a user decide to put aside the opposite and go with another company , in any case the best that these companies can do is to improve these aspects in favor of benefiting the users it owns.

In this post we will explain, step by step, the best way with which you can unsubscribe from Movistar services on multiple platforms . The important thing in any case, is that all these steps are carried out to the letter and that they are complied with so as not to have problems with the company.

Unsubscribe by phone

This is one of the most comfortable options for which you can choose, for this process, we recommend that you have at hand the contract that you have previously signed with the company and also follow each and every one of the steps that we describe below :

  • The first thing you should do is take your mobile phone, and dial the following number 1004 which is a number provided by the company to be able to make different calls, claims or offer services.
  • Once you have been contacted with an authorized agent from their customer service team, you must clearly request your intentions to unsubscribe from Movistar services.
  • This is where you must have all your account data at hand, this also includes information such as the owner of the line and also information about the direct debit of payments. All this is done in order to verify your identity, take into account that this process may take a while.
  • Once the operator has taken and verified your data , it will inform you of the steps to follow in the following days, which are simply to wait.
  • In a few days your account will have been closed and you will no longer have to have this service.

Unsubscribe online

If the telephone process seemed a bit long and somewhat complicated, you can unsubscribe from the services via the web, for this, you only need to follow the following steps:

  • Start by opening your web browser, this can be done from your PC and even your mobile phone, try to locate the official Movistar page.
  • When you are inside this web page, go to the top of the page and click on the “Access my Movistar” button . There you will see a drop-down window in which you must click the “Access” option .
  • Once inside, you must enter your ID and at the bottom enter the access code
  • After that, click on the “Enter” button.
  • Once you are in the account, you must go to the “Private area” section , it is here, where you can make various arrangements about the services you have purchased.

Locate the section of the service you have purchased and click on “cancel”, and with this everything will be ready, the work will be done and you just have to wait for the confirmation by email.

 

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