In the current era of digital development and diversity of gadgets, we are used to absorbing tons of content: at home, on the road, visiting, and some even at work. Various services help us with this, for example, online cinemas. One of them, Ivi, has gained wide popularity in our country. You have to pay for content on the platform with a subscription. But what to do if you decide to cancel it? We tell you in this article.
What is Ivy
Ivi is a Russian online platform for watching movies and TV series, founded in 2010. The cinema offers an extensive library of content, including movies of all genres, TV series, cartoons and documentaries. In addition, ivi allows you to watch live TV channels. By subscribing, you can be sure that you are paying only for licensed content and do not violate the laws.
You will receive most of the content after choosing a tariff. However, some films and TV series may be available for free with advertising. Ivi’s special feature is its user-friendly interface, which allows you to quickly find the media you need thanks to various filters and categories. The platform also regularly holds various promotions and special offers for users.
How to cancel ivi subscription on phone
The ivi platform works on a large number of devices: from smart TVs and computers to game consoles and modern smartphones. Regardless of which device you use, you can cancel your subscription from any of them. Let’s start with phones, and we’ll describe the rest of the methods below.
How to cancel an ivi subscription via the mobile app
- Open the ivi app on your mobile device;
- At the bottom of the screen, find and click on the “Profile” button;
- In the menu that opens, select “Subscription”;
- In the “Active” section, find the tariff you want to cancel and click on the sign;
- At the bottom of the page, find the “Exit” button and click on it;
- Confirm your decision by clicking the “Disable” button again.
After completing these steps, your ivi subscription will be cancelled and you will no longer have access to the service’s paid content. Please note that the cancellation may take some time, up to several days, to fully take effect.
How to cancel an ivi subscription via Google Play
- Open the Google Play Market application on your device;
- In the upper right corner, click on your profile icon to open the settings menu;
- In the menu, select “Payments and subscriptions”;
- In the list of active tariffs, find the ivi application and click on it;
- In the subscription page that opens, click on the “Cancel” button;
- Confirm your wish to cancel by following the instructions.
How to cancel an ivy subscription via the App Store
- Open the Settings app on your device;
- Scroll down and select the iTunes & App Store section;
- In this section, select your Apple ID at the top of the screen;
- In the menu that opens, find the item “View Apple ID”, enter the password for your account, if required;
- In the “Subscriptions” section you will see a list of all active tariffs. Find the ivi window and click on it;
- Find the “Auto-Renew” slider and toggle it to the off position.
How to cancel ivi subscription via browser on PC
Now we will describe the steps for computer users. The instructions are as follows:
- Open a browser on your computer and go to the ivi.ru website;
- Log in to your account using your credentials (email and password);
- After logging into your account, select your personal account by clicking on the icon in the upper right corner;
- Find the “Subscription” item and click on it, then “Manage”;
- On the page that opens, you will see information about your current tariff and the “Exit subscription” button;
- Confirm your decision.
How to cancel Ivi subscription on Smart TV
If you use a smart TV, set-top box, or game console with the app installed, you will need to do the following to cancel the debit:
- Turn on your Smart TV and enter the ivi application;
- In the main menu at the bottom of the screen, find the “Settings” or “My profile” section;
- In the settings, find the “Subscription” or “Management” item;
- On the page that opens, find information about your tariff and the “Exit subscription” button;
- Click on the “Continue” button and confirm your decision.
What you should know when canceling a subscription
First, if you simply decide to delete the app from your phone, set-top box or TV, the service for writing off funds will remain active. The tariff is linked to your account, not the app, so deleting it will not affect anything.
Second, when you cancel your ivi subscription, access to paid content stops immediately. Even if you cancel at the beginning of the month, you will not be able to continue using paid features until the end of the month. The process of canceling the tariff may take some time, but once it is confirmed, access to paid content will be blocked. Therefore, if you still decide to do this, it is better to cancel the subscription a few days before the next write-off.
What to do if you can’t cancel your Ivy subscription
f you have difficulty canceling your ivi subscription, try the following solutions:
- Please cancel directly through the ivi app or website. To do this, follow the instructions provided above.
- If the issue persists, check if your subscription is linked to another service or platform. For example, if you subscribed through the App Store or Google Play, you will need to cancel it there.
- Contact ivi support. You can do this via online chat on the ivi website or by email at [email protected]. Provide all the details of your tariff and describe the problem you are experiencing.
It’s important to remember that the subscription cancellation process may take some time, and access to paid content may remain for several days after cancellation.