There are various reasons why someone may have a DirecTV receiver that is disabled or no longer working. The process for its activation is not complicated, but it will be necessary to take into consideration various aspects such as: if the receiver has identification or if it has an access card. It may even be active, but have problems establishing a connection with the antenna signal .
In this guide, you will be able to find all the basic information necessary to activate a DirecTV receiver that has been cut off . Starting by knowing the procedure to follow and the requirements that the equipment must meet. Likewise, it will be necessary to know what the different error codes that are displayed on the screen of many users mean and what are the tricks to reconnect the DirecTV signal .
Index
By phone
One of the easiest methods for activating a DirecTV receiver is through a call to customer service . To do this, you must have certain data available for activation, which are:
- The access card number.
- The identification of the receiver.
- The team model.
Once you have all the requirements, you can call the customer service number for your country to contact an operator and activate your DirecTV equipment. It is also possible to make an activation call using the code that comes in the decoder box .
These are the phone numbers in the 9 countries where DirecTV is available:
- Argentina : 0810-333-4732.
- Caribbean : +599 9 788 4388.
- Chile : +56 2 2337 4000.
- Colombia : Bogota: 518 5656. Bucaramanga: 697 2424. Cali: 486 0404.
- Ecuador : +593 2-298-9300.
- Peru : Postpaid Customers: (01) 2004-606 or 0800-10-606. Prepaid Customers: (01) 2004-601 or 0800-10-601.
- Puerto Rico : +1 787-776-5252.
- Venezuela : 600 600 1759 or 22740 7449 from cell phones.
- Uruguay : +598 800 0330.
Using the online service
To activate the receiver from your online user, log in to your account through the official DirecTV website for your country and click on “ My Device ”. In this section, you must select the “ Update ” option located next to the name of the device, which is usually DVR or Standard.
Afterwards, you will only have to enter the data of your receiver and access card as requested by the page to confirm the operation. Once this is done, the service information will be updated.
Note : This option is not available for users in Venezuela , as they cannot access the platform due to the deactivation of services that occurred in the past months.
If you do not have an access card
In the event that you own a used device and do not have the access card , you must verify that it meets some basic requirements that will be named below:
- You must have identification . To verify this, you will need to open the panel where the access card is inserted and check that the identification code is on the label.
- The receiver must be purchased and not rented.
- There must not be any other accounts connected to the same receiver.
If the device meets all these characteristics, you can enable it by contacting DirecTV customer service . However, you will need to order a new access card and, upon receiving it, proceed with the installation and activation of the equipment.
If you see error codes
To reactivate your DirecTV receiver, it may be necessary to know the meaning of the error codes that appear on the screen, some of the most common are:
- Error 722: “Please reset your service” . In this case, you will need to reset the decoder to restore the signal. To do this, you can restart the receiver by pressing the red button located on the side of the device.
- Error 771: “No satellite signal” . This code indicates that there are communication problems between the equipment and the antenna. There are different possible causes for this fault, it could be a simple rain, a bad connection or the antenna being poorly positioned.
- Error 711: “Decoder not activated” – This number may indicate that the decoder or smart card has not been activated. In this case, activation via the website or by phone is recommended.
- Error 721: “Channel not available” – This error simply indicates that the channel you are trying to tune to is not available in your programming or that the receiver is having trouble decoding the information for this channel.
- Errors 761 or 762: “Please reinsert the card” – The computer may have trouble reading the card. These errors can be resolved by wiping the card with a clean, dry cloth, reinserting it, and restarting the computer.
In any case, it is recommended to check that the access card is properly placed in the device’s slot and to check that the decoder cable is correctly connected to the DirecTV antenna.
Note : For users in Venezuela, where the service was suspended and later reactivated, it is recommended to keep the decoder on while waiting to receive the corresponding updates.
Under these circumstances, the decoders should reactivate automatically. However, if a long time has passed and your equipment still does not reactivate , try one of the tricks shown in the following section.
Other tricks
Among the best tricks tested by users to restore the connection are: restarting the receiver and resetting the settings to factory mode.
- There are two different options to restart the device . One is to hold down the red button on the side of the device and wait for it to restart. The other alternative is to unplug the receiver, plug it back in and turn it on normally.
- If the reset is not enough, then the decoder can be reset to factory settings . To do this, you simply need to hold down (for 20 seconds) the blue power button located on the front of the device.
This is a guide composed of all the best tips and tricks for activating a DirecTV receiver that has been cut off . In some cases, error codes may appear and in others, you can solve the problem with a simple restart of the device. In this sense, you will need to apply the corresponding option according to the signals that your equipment shows.