In those moments when we are looking for a job, the question constantly appears about how we should prepare when we go to a workplace where we are going to be questioned, which causes us a lot of uncertainty and anxiety, because we would like to do everything correctly.
One of the jobs for those who are fluent in the English language is usually working in a call center; If you are applying for a job of this type, where the command of that language is warranted, and you do not know how to get to the day of the interview , this article will help you.
What is a call center for and what is your work environment like?
In the sales aspect of a company, it is necessary, as a profitability strategy, to have a telephone call service to contact and / or attend customers who have acquired or want to acquire a product or service from said company.
A call center or, translating from English, a call center is a company dedicated to being an intermediary between a third-party company and its clients, so business relationships can be established through said center .
That’s what a call center is for; When a certain company needs to promote , collect payments, and serve customers from a distance, that is, a non-face-to-face service, it can hire a call center to fulfill these functions.
These work instances are usually established in large offices, with good lighting and a large number of employees are located in small booths with a fixed telephone at their disposal, more internet access and many clients to attend from there.
A call center can be created thousands of miles away from where the company that hires it is located. For example, there are call centers in South American countries that work for European and North American companies, offering and mediating charges for their services.
Should I study before going to a job interview in a call center?
In these types of jobs, vacancies are constantly being opened and closed. The reason for this lies in how intensive the work within a center of this type can be. So it is common to see in ads where experienced workers are requested and, especially, who speak a second language.
One of the requirements that frequently lies in the characteristics that a call center employee must have is the ability to master two or more languages, where even English becomes a necessity , because as already mentioned, it may you have to deal with clients from other parts of the world, and English is known to be the universal language.
This does not mean that you must study a foreign language degree or that you must learn languages as a native speaker to be able to work in a call center, it does not even require a bilingual or multilingual certificate to enter this work environment.
But in the interview that the employers of a call center give you, you must show that you do speak English, for example, through the conversation you have with them and where you can make yourself understood in that language.
If you speak English, in addition to your other native language, it is recommended that you practice it a few days before the interview; this way, you will be able to speak at least with the loosely fluent required.
How should I go or what attitude should I have when interviewing in English?
The main thing to consider, as for any job interview, is to find out about the work that is done in that site to which you are applying. With an almost complete idea of the work to be done, it is easier to know what kind of questions you will face in the interview.
The attitude is also going to play a very important role, it is not only the knowledge and command of the language. You can arrive at the venue with a cheerful attitude , a wide smile and showing all the possible interest in what they can teach you and ask.
As a recommendation, you can also practice English as much as you need , simulate an interview with the possible questions and answer, improving fluency. Show confidence when speaking.
