How HP Live Expert works

You are looking for a new notebook or a new printer and, after some research online, you have oriented yourself towards some HP branded models . However, you are not sure which one to choose: the problem is that from the technical data sheets on the HP store they all seem suitable for you, but in reality there are some details that particularly interest you and that none of the reviews or photos on the Internet highlights as it should.

Given the situation, you were thinking of wandering around the shops in your city in search of the products in question, to be able to see them up close and ask the staff there for all the information you need, but time – between work and personal commitments – alas you just don’t have any. What if I told you that you can dispel all your doubts and get all the information you need from the comfort of your home?

With the HP Live Expert service from the HP Store, in fact, you can contact an HP expert or expert for free who will show you live video, via webcam (the camera will be open only for the HP Expert, you can also remain anonymous and do not activate the video, to protect your privacy as much as possible) the HP products of your interest (notebooks, printers, monitors and much more) and will help you choose the one that best suits your needs, answering your questions: all in a few clicks and, above all, a few minutes, without leaving home. To find out more, keep reading: everything is explained below!


  • What is HP Live Expert
  • How to use HP Live Expert

What is HP Live Expert

Before explaining more closely how to initiate a call with the HP Live Expert and thus clarify all your doubts about HP products, let us better explain what this useful service is offered by the official store of the well-known American company.

Well, with HP Live Expert you can connect to the HP online store and start a free video call with an expert , who will show you the products of your interest live and help you choose the one that best suits your needs. In this way you will be able to dispel all your doubts about that notebook or that monitor you need at home or for the printer that you may be about to buy for your company. Don’t worry if you don’t understand any technical terms – by answering all your questions, HP agents will also help you clear up your concerns about any terms that aren’t clear to you.

It should be noted that the webcam during the call is active only for the HP Live Expert . Your webcam will not be active and you will not have to share your data to access the service: privacy, in short, is 100% protected.

The only thing you will have to pay attention to is that the microphone of your computer (or mobile device) is connected and working and that your browser has permission to use it , otherwise the expert on the other side will not be able to hear your questions . Likewise, make sure your device ‘s audio is on and the volume isn’t too low , otherwise you’ll struggle to hear the expert. In this regard, you may be interested in my tutorials on how to connect the microphone to the PC and how to turn up the PC volume .

Other tips I give you are to write down the most important questions you would like an answer to in advance , to avoid forgetting them during the call. Also, if you already have products in mind, take note of the numbers or references of the models , so that you can ask the expert to show you them in detail without wasting the time of the call (which, I remind you, has a maximum duration of 15 minutes ).

With that I’d say that’s it, so we can take action and see in detail how to get in touch with HP’s experts.

How to use HP Live Expert

When you are ready to start your call on HP Live Expert, connect to the HP online store and browse the products until you find the ones you are interested in: in the top menu you can quickly access the sections related to Laptops , Desktops , Workstations , Monitors , Printers , Cartridges , Toners & Paper and Accessories .

You can take advantage of HP Live Expert from any of the most popular browsers , both on PC and on smartphones and tablets . The service is active from Monday to Friday .

At the bottom right, you will see a comic with the word Do you want to see the live product? Call us now : click on the message in question and choose whether to start the call immediately or to schedule it later by pressing one of the two buttons on the screen.

If you want to schedule your call, you will have to choose the day and time of your preference, then you will have to fill in the form that will be proposed to you with name , surname , email address and telephone number and confirm the call, which will therefore always take place on the HP website. on the day and time chosen.

When you are ready to initiate the call, press the Allow Microphone button and authorize your browser to use the microphone . Within a few seconds (depending on the availability of the operators), the call will be initiated and you can ask all your questions to the expert who will answer you (whose name will be shown to you at the top right).

I reiterate that you will be able to keep your webcam disabled , so he or she will not necessarily have to see you. I would like to point out, then, that at the bottom there are all the classic commands to manage the call: microphone activation / deactivation , the red handset to end the call , the button to adjust the volume and the one to activate or deactivate the full screen mode .

At the end of the call, if you want, you can leave a review on the experience you had with the HP Live Expert service, specifying, with a rating from 1 to 5 stars , if you liked the service , the quality of the call and the degree of competence and availability of the expert you have dealt with. There is also a text field where you can possibly enter a written comment about your experience.

In my case, I was answered by a very courteous guy, to whom I asked for advice on a notebook to buy for my work, therefore a light laptop, easy to carry but at the same time with sufficient autonomy and power to satisfy my needs (which are of a medium-high level).

The agent therefore showed me in a very professional way some models that corresponded to my requests and promptly answered some questions – even rather technical ones – that I asked him. It is worth mentioning that the display of the products was very precise and detailed, both from a descriptive and a visual point of view.

From a purely technical point of view, my experience related to video calling was very good: there was a few seconds of audio not perfect as soon as the conversation started, but then everything was smooth as oil (on the other hand, these are small inconveniences that can happen on any platform!).

In short, all very simple and just a click or tap away (since it can also be called from smartphones and tablets). A really interesting solution, especially for those professionals who do not have the time to go to a physical store and clarify any doubts about HP products to buy for their office or company. To be absolutely taken into consideration!

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