A guide on how Glovo works for home deliveries to get details on how to navigate the site or app, place orders, track shipments made by glovers and enjoy fast and reliable service.
Thanks to technology it is possible to purchase almost anything via your smartphone and have it delivered to your home in no time. In addition to Amazon which allows you to benefit from a fast shipping service, there are an infinite number of companies that allow you to take advantage of home delivery .
Among the most used services is Glovo , a solution also available in Italy that optimizes deliveries of a vast range of products. How does Glovo work and how to order with this service quickly and easily? Let’s find out in this dedicated guide.
How Glovo Works for Home Deliveries
Index
- How Glovo works
- How Glovo delivery works
- How much does delivery cost with Glovo
- How to order with Glovo
- How to pay with Glovo
- What happens if Glovo doesn’t arrive
- How to cancel a Glovo order
- How to request Glovo assistance
- How Glovo Prime works
- How much you earn with Glovo and how the Glovers get paid
- How a Glover can change zones on Glovo
- How can I unsubscribe from the Glovo newsletter
- How to cancel Glovo account
How Glovo works
Let’s start by defining Glovo , so as to have a clearer idea of what it is and what its uses can be in everyday life. Glovo is nothing more than an application that allows you to order parapharmacy products , food , groceries , medicines and anything marketed by local shops near your city .
In order to use the home delivery service you will need the official Glovo app, which you can install both on your smartphone and on tablets and compatible devices; or open directly from the official website .
First of all you need to download the App for iOS or Android and register . Glovo will ask you to enter your personal data and set a password to access your profile.
Once you have started the application and logged in with your registration data, you will be able to access various Glovo sections, specifically: Food , Shopping , Pharmacy & Shops , Shipping , Breakfast & Desserts , Glovo Express and Drinks .
If you need home delivery for food you will need to select Glovo Express (delivery in 20 minutes) or Shopping with Supermarket, Drinks or Penny and place the order. The application will tell you which “ glover ” will make the delivery and where it is located in the urban fabric of your city. Delivery usually takes place in less than an hour by independent couriers, precisely called Glovers (there are around 10 thousand in Italy alone). The same operation also applies to products marketed in the supermarket or for medicines and technological objects . For more details you can Explore Glovo’s categories .
How Glovo delivery works
The well-known platform created in 2015 allows you to obtain a home delivery thanks to riders , that is, deliverymen who first collect the product from the shop and then deliver it to the address indicated in the App . The shop enters into a collaboration contract with Glovo and through the application becomes part of a larger system where there is the user who purchases and the seller who distributes his goods.
Delivery is therefore linked to the glovers who take charge of the product and carry it to its destination, trying to respect the maximum time of one hour. However, if home shipping for food, medicines and groceries is subject to the standard system, Glovo uses Express shipments with Glovo Prime for objects or documents . In fact, you can also have keys , documents and many other solutions of this kind delivered to you in an even safer and faster way.
You can customize home deliveries according to your needs, just as if it were a traditional courier, with the advantage of speeding up the transport process . Orders may be subject to commissions ranging from 0 to 5 euros .
Glovo is already available in more than 20 countries and over 140 cities. Check all coverage areas on the map: glovoapp.com/it/map/ .
How much does delivery cost with Glovo
The cost of the Glovo service is optimized based on distance, shorter means less expense. In the ” Send ” or ” Anything and more ” category , the app calculates the distance from collection to delivery, showing the total delivery. For “ Everything and More ” orders , know the total cost after purchase. If you order from premises on the app, you see the price of the item with a default delivery fee. In some cases, the price may vary , but if the difference is under 30% , Glovo automatically purchases the products for you. Over 30% , the courier asks for confirmation. For overnight deliveries, there may be a surcharge .
How to order with Glovo
In order to order food, medicine or anything else on Glovo you need to register , which is free. You can register either with the iOS or Android application , or from the official website glovoapp.com/it . If you prefer to speed up registration, you can select quick access with a Google account by pressing Get Started at the top right .
If, for example, you need a hot meal, stop on the Food item and search among the many restaurants , Burger King , Alice Pizza , Ticket Restaurant , Coke&Pizza Week in the area for the one that offers the dish you want: you can use the search bar fast. Choose the meal you intend to eat and tap Add to add it to the cart. At this point press on Order and select the payment method , be it by card or cash . Confirm your order and wait for the rider to deliver the food.
If you have meal vouchers you can connect your Edenred account the first time you place an order at a restaurant enabled for payment with Ticket Restaurant , on the order confirmation page. Make sure you have activated the Edenred Cloud profile and that you have meal vouchers available. Glovo only accepts digital meal vouchers .
In addition to the service for delivery from restaurants and Ticket Restaurants, you can take advantage of the Breakfast & Sweets service (GROM, Da Giovanni, Dolci & Delizie) , which translates into the glover’s delivery of selected sweets and ice creams and then taking them home your. The order can be placed up to 6 days before delivery, just select the date you prefer.
In many cities, Glovo operates 24 hours a day, 7 days a week . However, each venue has its own opening and closing times regardless of Glovo’s availability.
How to pay with Glovo
Once you have found the desired restaurant or pharmacy you can add the products to receive them with a quick home delivery, but how much does a service of this kind cost? Although registration on the platform is completely free , the service offered and the glovers must earn from it somehow. Actually, the question: how much does Glovo cost? it should be changed to: who pays Glovo? In fact, it is the affiliated shops that pay a percentage to the platform , while consumers are only subject to additional costs on certain parameters, such as bad weather.
For example, in case of rain the surcharge will be 10% . If it rains during the night, the surcharge will be 15% . If all three conditions occur simultaneously, i.e. bad weather at night on a public holiday, the surcharge will be 20% .
Payment takes place as soon as you have chosen the products to purchase, Glovo allows you to choose whether to pay in cash on delivery or with traditional digital methods , such as: PayPal , Apple Pay , Google Pay and Visa , American Express or Mastercard debit card . Also check out our guide on credit card apps .
If you prefer to pay in cash, simply select the attached item and give the amount to the rider. If you have a Glovo Prime subscription , the amount of the subscribed plan will be deducted every month. To request an invoice, simply fill in the billing information fields in your profile within the app.
What happens if Glovo doesn’t arrive
Even though Glovo is a reliable and fast home delivery service, you may encounter a failed delivery. If after completing an order you do not receive your service you will need to contact Glovo customer support from the application . Support is available 24 hours a day , just log in to your user profile and tap on the Help section . From here a new window will open where you can chat in real time with an operator , in order to obtain new information about the delivery. The operator can check the movements of the glover and in case of problems delete the order and reschedule it.
How to cancel a Glovo order
You can also decide to cancel an order already completed if you have changed your mind about the products to purchase. Also in this case you can do it both from the PC and from the official app. Log in to the App on iOS or Android and tap on the profile icon, then select My Orders .
From here you will view all the orders placed, select the one you want to cancel and tap on Help , at the top right. Scroll down to Cancel order. Tap on Cancel order . Please note that if it does not concern a food order you can cancel without cost, while if you ordered food commissions may be charged .
Alternatively you can contact your glover . As soon as a glover has accepted your order, you will both have telephone numbers to best manage any doubts that may arise. However, in case of a mismatched order you will have to contact Glovo support directly by clicking on the Help link .
How to request Glovo assistance
For any doubts or technical problems with orders you can request Glovo assistance at any time of the day. Access the main page from the application and tap on your Profile icon . From here press on Assistance and choose the topic relevant to your needs. A window will open where you can describe the problem you are experiencing and take a look at the default responses.
If, however, you wish to speak directly with Glovo assistance, you must go to this web page and select the city from which you placed the order.
How Glovo Prime works
By activating the Glovo Prime service you can benefit from unlimited free deliveries without any constraints at a fixed monthly cost . You can log in to Prime by clicking on this page and selecting Subscribe to Prime now . You will have to enter the data with which you registered with Glovo or quickly log in with your Google profile.
The cost of Glovo Prime is 5.99 euros per month and allows you to get free home deliveries for all orders from restaurants and shops over 10 euros and on those from the supermarket over 20 euros . The standard plan adds fees for bad weather or for orders costing less than 20 euros, while with Prime these extras are incorporated into the monthly subscription.
Not all stores are affiliated with Glovo Prime, therefore, pay attention to the GLOVOPRIME logo to avoid adding delivery costs. You can try the service for free for a period of 30 days .
How much you earn with Glovo and how the Glovers get paid
Glovers are autonomous messengers affiliated with the Glovo platform. Independent professionals with free time, their own vehicle and smartphone, who are committed to making your life easier by promptly solving all your needs.
The procedure for joining Glovo as a second job is simple and quick: sign up on this page or from the official app go to Help and tap on Work with us > Become a courier . Attend a short online training session and submit the required documents . After purchasing an insulated backpack and learning how to use the Glovo Couriers app , for Android or iOS , you can start deliveries with us. Glovo offers a fun opportunity to earn while exploring the city and sharing your time. The flexibility allowed allows you to freely define collaboration hours , generating income in your free time. Requirements include signing a contract , meeting state guidelines on job autonomy, being of age and having a vehicle .
in Italy a Glovo courier earns at least €10 per hour worked . To earn more, it is ideal to have a motorbike or scooter to speed up travel and deliveries. For further information you can take a look at the Glovo FAQ .
How a Glover can change zones on Glovo
With the latest options introduced for delivery zones, Glovo has optimized the experience on the platform. It is now possible to book specific slots based on zones allowing you to select your preferred areas for using the app .
The rider can decide in which city area to make deliveries by booking the corresponding area from the calendar . Once you have checked in to the zone, you will only be able to receive orders in that specific area, guaranteeing that you will complete the slot in your preferred zone.
From the app, you’ll notice a new interface in the calendar , allowing you to book slots and delivery areas . Remember to leave an empty slot between time slots if you wish to change zones during the day (e.g. 4-5pm in zone 1, 5-6pm empty, 7-8pm in zone 2).
Each area of the city guarantees a fair number of orders during the collaboration. The division into zones facilitates order management and allows you to select where to start and end your slot . You can book slots in different zones throughout the day, but leave a slot free between time slots to ensure you move on to the next zone .
Depending on your occupation, you may receive orders from other areas, without penalty. Position yourself near popular stores in your area to increase your chances of receiving orders. Please only check in in the zone booked at the start of your slot, not in every delivery zone.
All zones are compensated the same way, there are no differences in gain.
For consumers , however, it is possible to change the delivery area by tapping on the address communicated during installation in the app and pressing the Add a delivery address link.
How can I unsubscribe from the Glovo newsletter
If you no longer want to receive Glovo newsletters in your inbox, simply click on the link located at the bottom of the emails. Alternatively you can go to the app and tap on your profile icon and then choose Manage my privacy and turn OFF the Receive special offers and promotions option .
How to cancel Glovo account
To cancel a Glovo account as a consumer , from the app go to your Profile , clicking on the icon at the top left, and in the Help Center tap on the item Not related to an order > Account details . Here press Delete my account and my data . Fill in the required form in which you will have to indicate what your problem is and press Send .
To close your account as a Glover you must contact support on the Courier app . Go to Delivery and select Delete Account .