DiDi is such a popular and well-known company where you can request a ride just like you can order from Uber. For this reason, this company has not been left behind and is making use of technology to implement a system that allows users to schedule trips, make payments from the application, etc.
In that sense, did you know that you can rate a user’s trip if you are a driver ? and, if you are a frequent user you can also do it. Keep reading this article and learn how to do it.
Index( )
- What are the benefits of qualifying passengers once they finish their trip with you?
- Reputation
- Help a future driver
- What is the correct way to rate a user?
- Aspects you should base yourself on
- Leave a comment or not?
- Can you change your rating after putting it in if you made a mistake?
- Can the passenger see the rating you left for them?
What are the benefits of qualifying passengers once they finish their trip with you?
The rating system is a great way to think about improving the passenger experience . This allows the company to understand the driver’s attitude and behavior towards passengers, and the class of users they serve. However, here are two other benefits of rating users.
Reputation
The fact that a passenger rates their experience on the trip or makes a comment about it, whether positive or negative, will affect the reputation that they earn in the company depending on the number of stars that the user rates, the maximum being 5 stars, and the minimum one.
On the other hand, before carrying out these actions, it is recommended to update all the applications on your device , including the DiDi App, in order to avoid problems when using it . With that said, let’s look at another benefit of qualifying riders.
Help a future driver
It is very important to be aware of the qualifications you receive as a driver, since your behavior and the way you treat passengers, that is, being friendly, respecting their privacy, even the rules of driving on the road, among others, is vital. because this will greatly determine your future as a DiDi driver .
What is the correct way to rate a user?
This rating system is not new, in fact, among the most recognized transport companies is Uber, which allows you to easily request a service or trip . Furthermore, this app also has the same rating system. On the other hand, what should you base on to correctly rate a user if you are a driver? Pay attention to the following two points:
Aspects you should base yourself on
As already mentioned, your behavior as a passenger during the trip is the main approach a driver relies on to rate you. For example, being disruptive, having a rude attitude, and being unkind are the things that will determine your grade.
Therefore, if you get the lowest rating, i.e. 1 or 2 stars, you will be considered a passenger with a bad reputation, and this may affect the acceptance of future trip requests .
Leave a comment or not?
To leave a comment you must open the application and go to the option ‘ See trip and passenger information ‘, there you can see the name of the client and next to it the option to rate will appear. By clicking on that icon you can rate with stars, or leave a comment about your experience on the trip or about the behavior of the passenger.
When writing a comment, it is important to be objective in order not to affect the client, unless he deserves it in case of observing reprehensible conduct.
Can you change your rating after putting it in if you made a mistake?
We have seen the wonderful features and functions that the DiDi app offers, but what if you have made a mistake in the rating of a user or driver after uploading it, is it possible to change it? The answer is yes, you can go to the DiDi help center on their website to find out the steps you need to follow in order to modify your rating.
Can the passenger see the rating you left for them?
That’s right, both the driver and you can see the rating in the app. When a driver has rated you or vice versa, the number of stars received or a comment will appear on the profile where the other DiDi affiliates and drivers will see it.