How can I cancel the Yoigo line contract?

Yoigo in case you did not know it, is one of the best telephone operators , which has had a great evolution in recent years, focusing its services to give more comfort to its users.

Everything is what we can say given the conditions in which the company has begun to expand, offering its users better options and benefits when obtaining their packages and mobile communication plans .

It is known for being part of the group of companies within the low-cost category , this company has also been active since 2006 . Among the packages that this company offers to its users, we can find those that have various offers on mobile and fixed lines , and also Internet connection.

Although all that we have discussed here, it is important to note that there are various factors that may not be to the liking of many of these people. For which there are some of its services which are not adapted or optimized for certain types of people, everything is a matter of detailing the information.

Based on this, it is quite common for some people to find themselves upset and therefore want to almost completely end their business dealings with the company. In this post we want to explain the correct way with which you can unsubscribe from this service without any problem.

Unsubscribe from Yoigo by phone

To be able to unsubscribe from this platform is just as easy as in the case of Orange and even Movistar , one of the first steps you can take is by phone, the service is fast and attentive, so it should not take you more a couple of minutes to do it.

If you are looking to unsubscribe, here we will leave you all the steps, instructions and contact numbers so that you can do so, you just have to follow the following instructions, these are the phones you should call. From a Yoigo 622 number , from another 1707 operator , likewise if you make the call from the European Union +34 633 800 800 and finally, if you make the call it is from outside the European Union +34 622 622 622

Once you have started the call, you will be attended by a customer service operator, to that person you must indicate the need to be directed to the discharge department, when you start, they will ask you for some important information in order to verify your identity.

Among the data that will be requested, they will ask you to send an email to the following address via the web: customers@yoigo.com , in which you must attach a photo of your ID on both sides, this in order to verify your identity When said email has arrived, they will begin the process of unsubscribing from the platform.

Unsubscribe via web

If you manage by phone , they are not your strong suit , it is possible that you do this whole process via the web with total comfort and security, for this option you must also send an email, in which you must specify certain important points.

Reference is made to this, due to the need of the company to confirm your identity , to begin with the request to unsubscribe from said company, you must start by sending an email to this account customers@yoigo.com , within the email you must specify the Next information:

  • Within the subject of the email, it is important that you indicate what is the reason for sending said email, in addition to adding the number of the line , which you want to cancel.
  • Within the body of the email it is important that you detail very carefully which are those Yoigo services, which you want to cancel in conjunction with the account

When Yoigo has received your email , it will send you a message in which it will ask you to send various data in order to confirm your identity. Once this process has finished, it may take between 2 to 3 days and your account will have already been canceled.

 

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