We show you how to contact Garena support to easily recover your Free Fire account and what are the anti-cheat policies that can make you lose access to it.
There is surely no worse nightmare for a Free Fire player than losing access to their account , either because it has been stolen or because you forgot the password, for example. Losing progress and unlocked cosmetics is the last thing anyone wants, so in this article of our complete guide we are going to tell you what you can do to recover your account officially and as easily as possible.
How to recover an unlinked guest account?
If you have lost access to your Free Fire account and it was a guest account with ID (i.e. not linked to a social media account), then you can follow these steps to recover it:
- Head to this official Garena support link .
- On the article page open the form tab.
- From the available options, select “I lost my guest account and I want to recover it . “
After doing this, a form will load for you to fill in your details . The more information you fill out, the easier it will be for someone on the Garena staff to help you recover your account. If you are not precise enough, your request may be rejected, so make sure to attach as much information as possible .
After submitting your form, you will only have to wait for more information from Garena. Good luck!
How to recover a linked Free Fire account?
The vast majority of Free Fire accounts are linked to a social network and, therefore, if you lose access to it, what you should do is contact customer support for each respective platform. In this case, here are the links you need depending on the social network you used to link your Free Fire account:
- If your linked account is from Google: https://support.google.com/?hl=es
- If your linked account is from Twitter: https://help.twitter.com/es/managing-your-account/how-to-reactivate-twitter-account
- If your linked account is from Facebook: https://www.facebook.com/help/www/105487009541643?helpref=about_content
- If your linked account is from Huawei: https://consumer.huawei.com/latin/support/contact-us/
- If your linked account is from VK: https://vk.com/restore
- If your linked account is from Apple: https://support.apple.com/es-es
If you have problems logging into one of these accounts, what you have to do is contact customer support and follow the steps indicated on each website to be able to recover the social network account and, with it, also the Free Fire account (this is the only method since Garena cannot change the way you log into your account).
The management of linked accounts in Free Fire is also the responsibility of the player , so it is recommended to keep in mind the terms and conditions of use of these networks to avoid future problems.
What happens if your account has been banned or suspended? Can you recover it?
Surely there will be more than one Free Fire player who has reached this article because they have lost access to their account due to a ban or suspension by Garena. In this case, we have bad news for you. According to Garena’s anti-cheat policy , you should keep in mind that none of the following are allowed:
- Use of any third-party programthat partially or totally modifies the game (including those that do not have any type of advantage within it) is strictly prohibited.
- Abusing bugs, exploits, promoting the use of hacks/scripts:or any behavior that negatively affects the gaming experience of other players will result in a permanent account suspension.
- Modifying, manipulating or editing:“Game Client”, “Servers” or “Game Data” (data package, etc.) and/or hacking applications. Unauthorized changes to “the game client” will likely interfere with the game services, therefore, it is not permitted.
- Verbal abuse:While some degree of “inappropriate” language is permitted, the use of offensive words relating to race, gender, nationality, religion, etc. is not permitted. Such behavior may lead to temporary account suspension, while references to terrorism will result in permanent account suspension.
If you have been a cheating user and have seen your account penalized with a ban or suspension, you should know that there is no possible way to recover your account .
The only exception is if your account has been suspended for “Improper Refund (Chargeback)” , where the player can cover the debt to reactivate their account (this is a suspension that occurs when you make a purchase but do not pay for it correctly, you can check an official article here with more information about it). All other suspensions cannot be reversed .