To fix DirecTV error 771, you must verify that the cable that goes from the decoder to the antenna is properly connected . Make sure it is in the SATELLITE – IN input. If it is connected but you still do not have a satellite signal, you will have to reset the decoder by pressing the red button on the front. Then, wait a few minutes to see if the signal has been restored. Usually, when it is a satellite problem, this solution usually fixes this error.
However, you also have to take into account other factors such as checking the cables, antenna, access card, etc. DirecTV continues to be one of the most contracted companies for its wide variety of satellite channels . However, it often presents failures that can be solved instantly and other times it is necessary to contact Technical Support. In this article you will see what are the most common solutions to error 771 no satellite signal .
Index
- Reset the decoder
- Check the cables
- Check the power connector or SWIM
- Reconnect the access card
- Check the antenna
- Turn on the TV later
- Call Technical Support
- Similar error codes
- What to do if it doesn’t work
Reset the decoder
If you see that the error 771 appears on the TV and you are left without a signal, try to verify that the cable from the antenna to the decoder is properly connected. If when checking the cables you see that everything is connected correctly, then reset the decoder by pressing the “ Reset ” button . The position of this button will depend on the type of decoder but it is generally red and is located in the access card input , on the front or back of the device.
Check the cables
In some cases, the 771 problem is usually caused by an accidental change in the cables , an error on the part of the receiving equipment or an instability in the electrical current. Therefore, if you have rearranged your apartment or house and accidentally moved the cables from their usual place , this could be the source of the error.
Therefore, the cable that goes from the antenna to the decoder must be connected to the “ SATELLITE – IN ” input or just “ IN ”. Otherwise, you will not have a DirecTV satellite signal. Therefore, to rule out that the problem lies in the wiring due to looseness or damage, disconnect all adapters and cables and wait about 30 seconds . Reconnect everything in a very orderly manner, leaving the power supply last. Wait a few seconds and check if the signal has been restored.
Check the power connector or SWIM
If your DIRECTV system has a SWIM connected to the HD-DVR located in a central location in the house such as the living room, what you should do is reset the SWIM by unplugging it from the power outlet for 30 seconds or a minute. Then, plug this device back in and wait a few minutes to check if the DirecTV signal has returned.
Reconnect the access card
Locate the access card behind the small front panel of the DirecTV device. Remove it, reinsert it, and wait about 30 seconds to see if the error has been resolved. If the signal is restored after performing these steps, you may have a problem with the cables that go to the receiver or with the DirecTV antenna. Therefore, it is recommended that you request Technical Support from professional agents of the company, since this solution will only be temporary.
Check the antenna
The antenna is an important part of the DirecTV equipment. Therefore, if you notice that the error 771 is on more than one device and it is frequent, check the antenna and verify that nothing is obstructing it . Trees, branches, leaves, trash, animals and blocks interfere with the reception of the signal, so you must be careful and prevent the satellite from having these types of obstacles . Clean it and check that the error has been solved.
Turn on the TV later
If it is rainy or frequent in your area, the satellite signal will drop constantly. This is completely normal, so it is advisable to turn on the television later. As soon as it stops raining or the bad weather stops, DirecTV will search for the signal again to offer you the channels available within its television offer.
Call Technical Support
If after performing most of these solutions you still can’t fix the error 771 no satellite signal on DirecTV, then contact the company’s Technical Support so they can schedule a visit to your home. It is best to leave the problem in the hands of professionals to avoid causing major damage to any of the satellite equipment components.
Similar error codes
There are several codes that can be used to identify the cause of the problem, when errors occur in the DirecTV decoder . Knowing them will simplify the resolution of the problem. Below is a list of the most common ones:
- Error 721: This is an error code indicating that the channel is not available , either because it is not included in the programming or because the receiver is having trouble decoding the corresponding information. It will be necessary to check the contracted package ; if the channel is included in it, support must be contacted.
- Error 764: This is a clear sign that the computer cannot read the card , which can be solved by cleaning it with a clean, dry cloth. Once this is done, you will have to insert it again and restart the computer.
- Error 773: An error has been detected and an automatic hard drive formatting will be performed . You will need to wait for the process to finish and see if it has been resolved or if a new error code is displayed that needs to be resolved.
Although these are the most common and simple error codes , they are not the only ones. Some users have even had to resolve one error and move on to another, as many of these problems are interconnected . For more information about the meaning of the error codes, visit the official AT&T website by following this link.bond .
What to do if it doesn’t work
If none of the methods listed above help to recover the satellite signal, the problem may be more serious , such as weather conditions or even the equipment may have been damaged . In these cases, it is best to contact DirecTV support and request the assistance of technicians who can check the equipment, verify the cause and provide an effective response to Error 771.
There are several solutions available to you for the error 771 without satellite signal on DirecTV. By carrying out some of the suggested actions, you will be able to enjoy the channels offered by this telecommunications company. If the problem persists, it is advisable to go to or contact DirecTV to request Technical Support or to be given more information about the signal drop.