If you encounter the most common problem with most computer programs, the dreaded black screen, while using the Epic Games Store, don’t be alarmed. There are many reasons for this problem, so there may be many solutions. In this guide, we’ll tell you about the most effective ones.
Changing High Resolution Settings
The most trivial reason for such strange behavior of the launcher may be the way the image is scaled, the settings of which are determined by the parameters of your computer, and not each individual application, which leads to various visual bugs, such as a black screen. Here’s how to fix it.
Right clickmiceon the Epic Game Launcher shortcut on your desktop and click Properties.
Next, go to the Compatibility tab and click the Change high DPI settings button.
In the window that appears, check the box next to “Override high DPI scaling behavior” and select “Application” below. Then click OK and Apply to save the changes.
If the Epic Games launcher is still pitch black after the next launch, you can alternatively check the “Disable full screen optimization ” box in the compatibility options.
Troubleshooting compatibility issues
In some cases, Epic Games Launcher gives a black screen due to a compatibility issue. To fix this error, you need to follow the steps above again and go to the Compatibility tab in the Epic Game Launcher shortcut properties, but this time click on Run Compatibility Troubleshooter.
Then select “Use recommended settings” and click “Verify program”. This will automatically launch the Epic Games launcher, and if it is still black, go back to the program verification window and click the “Next” button in the lower right corner.
In the window that appears, select the option “No, try using different settings”. Then check the box next to “The program opens, but does not display correctly” and click “Next”
Then put another check mark next to the option “Error message stating that the program must run in 8-bit color mode with 256 colors”, click “Next” and check the program again. After the check is complete, save the changed settings and restart the computer.
If this doesn’t help either, you can try running Epic Games Launcher in Windows 8 compatibility mode.
Clearing cache
Also, some users report that clearing the cache, that is, temporary network files, helped them get rid of the black screen.
To do this, close the Epic Games launcher, click Start in the lower left corner of the screen and enter %localappdata% using the key combination Ctrl + V.
Open the EpicGamesLauncher folder, then the Saved folder and delete all folders named webcache (there may be several).
If the problem is not solved after restarting the program, try cleaning the shared network DNS files. To do this, press the Windows + R key combination, type cmd in the window that opens , and press Ctrl + Shift + Enter to open the command prompt as an administrator.
Next, type ipconfig /flushdns and press Enter to execute the command to clear the cache of all network applications.
Allowing data exchange in the firewall
There’s also a small chance that the Epic Games Store’s odd behavior is caused by some of its important features being blocked by your firewall. So it might be a good idea to remove these restrictions from the launcher.
Other methods
If all the above methods did not produce results, we recommend trying to run the Epic Games launcher as an administrator, reinstall the program itself, or update the video card drivers .