Why the internet doesn’t work

The Internet has now become essential for you (as it is for almost everyone). You use it on a daily basis to do everything from texting family and friends to shopping. Not to mention streaming, your home has now become almost a cinema thanks to the various streaming services available online, which allow you to see anything you want, whenever you want.

Today, however, you are noticing a problem with your Internet connection, which does not allow you to do all of this. You’re noticing internet issues on your smartphone and even in your home, so you’re probably wondering why the internet doesn’t work , right?

The causes of this problem could be different, so it will be necessary to “dig deep” to try to resolve the issue (if possible, in fact, the problems are often attributable to the network of your operator, therefore not much can be done, if not wait for). Don’t worry, however, I’ll help you: take five minutes, make yourself comfortable and continue reading the next paragraphs. I hope you will be able to solve your problem.

Index

  • Why the Internet doesn’t work today
  • Why the internet doesn’t work on mobile phones
    • Why the Internet doesn’t work: TIM
    • Why the Internet doesn’t work: Vodafone
    • Why the Internet doesn’t work: WINDTRE
    • Why the Internet doesn’t work: Iliad
    • Why the Internet doesn’t work: Fastweb
    • Why the Internet does not work: Postemobile
  • Why the internet doesn’t work at home
  • Why the Internet doesn’t work: WhatsApp

Why the Internet doesn’t work today

You are a little worried, you have been having connection problems all day and you can’t understand why. Are you wondering why the internet doesn’t work today ? My advice is to check that there are no problems with certain sites or services, to carry out this check I suggest you go to the Downdetector website , a very useful platform in these cases, because it provides information on the status of a network (eg . that of TIM, Vodafone, WINDTRE etc.) or of a single service (eg Google) based on the reports received from users: looking for your operator, if you notice that there are many reports, the probability that there is actually some failure on the network and not on your devices.

So, once you open the in question, all you have to do is type the name of your operator in the search bar at the top and wait for the site to load all the data in this regard. In a few seconds, thanks also to a special graph , you will be able to understand if it is a widespread problem or if it concerns only you.

An equally effective alternative is to use Twitter , a famous social network that is often used by users to report problems. If you are noticing problems with a certain service, you can try to see if other people have the same problem as you by trying to search for hashtags like [operator name] down , eg. #timdown , #vodafonedown etc. From the search results you can check if other users are in the same situation as you and understand if there are general network problems or not.

Why the internet doesn’t work on mobile phones

You bought a new smartphone, but you just can’t understand why the internet doesn’t work on your mobile . If when you use the Wi-Fi connection you have no problems surfing, but with the data network of your SIM you can not, first of all do a very trivial check, but which can sometimes solve all the problems: make sure that the connection to the network data is active.

If you have an Android smartphone , pull down the quick commands curtain and check that the cellular / data connection switch is active . If you have an iPhone , on the other hand, go to the Control Center by swiping down from the top right corner (on models with Face ID) or from bottom to center up (on models with a physical Home button) and check that the cellular data switch is active .

How do you say? Is the data network active but are you still having problems? In this case then it is necessary to check that the APN settings are entered correctly. An APN (Access Point Name) are nothing more than the “coordinates” needed by a smartphone to connect to the Internet through a specific telephone operator.

Each operator has a different APN and it may happen that the smartphone is unable to load it automatically when the SIM is inserted. In this case it is necessary to operate manually, by entering the APN data in the settings. It is very easy, however, not to fear.

If you have an Android device , open the Settings , usually recognizable by the icon of a gear , and tap on the Mobile network item . On the next screen, tap on Mobile data and then on Access point names . From here, tap on the button with the three dots at the top right and select the New APN item from the menu that is proposed to you. Some voices may change on your Android smartphone, as each company uses a different interface, but in general the steps to follow are the same.

If, on the other hand, you have an iPhone , to manually enter an APN you have to open the Settings and then tap on the Cellular item . To configure the APN, go to Cellular data network and enter all the data relating to your operator’s APN . Once done, your smartphone should be able to connect to the internet without any problems.

The data to be entered, as mentioned, change from operator to operator. Find them in the following chapters.

Why the Internet doesn’t work: TIM

You have TIM as an operator and you just can’t understand why the Internet doesn’t work . The first tip is to check that the APN entered is correct. Below you will find the data for configuring the TIM APN.

Name : TIM
APN : wap.tim.it
MCC : 222
MNC : 01
APN type : default, supl

If even after entering the APN you continue to encounter connection problems, I suggest you first of all check that TIM offers good coverage in your area, to do so you can go to the web page made available by the operator. Another piece of advice I can give you is to check the expiration of the SIM (the SIM expires if you do not recharge at least once a year), or try to insert your SIM on another smartphone with a correctly configured APN to understand if the problem may be linked to the device you are using.

Finally, if the problems persist, I suggest you read my tutorial on how to configure Internet TIM and contact the operator directly, as I showed you in my tutorial on how to talk to a TIM operator .

Why the Internet doesn’t work: Vodafone

Are you wondering why the Internet works on your Vodafone SIM ? Don’t worry, that’s what I’m here for. First of all you need to check that the operator’s APN is correctly configured on your smartphone, as below.

Name : Vodafone Mobile
APN : mobile.vodafone.it
MCC : 222
MNC : 10
APN type : default, supl

If you need help you can take a look at my tutorial on how to set up Vodafone APN . If, however, even after entering the APN you continue to experience connection problems, I suggest you first check the coverage of Vodafone in your area from the web page made available by the operator. Enter the name of your municipality and select what type of coverage you want to see between 2G , 4G , 4G + and 5G .

Another piece of advice I can give you is to check the expiration of the SIM , especially if you have not used it for a long time, since the SIM usually expires if you do not recharge at least once a year, or, if the problems persist, try to insert the your SIM on another smartphone, even that of a friend, with Vodafone APN correctly configured, in this way you can exclude that the problem may be related to the device.

Finally, if none of the previous advice was successful, I recommend that you contact your operator directly, as I showed you in my tutorial on how to talk to a Vodafone operator .

Why the Internet doesn’t work: WINDTRE

Your operator is WINDTRE but you just can’t understand why the Internet doesn’t work . The first step is to check that the APN has been correctly configured on the device, since without it it is impossible for the Internet connection to work. The APN must be configured in this way (if you need to read my tutorial on how to configure Internet WIND ).

Name : windtre
APN : internet.it
MCC : 222
MNC : 50
APN type : default, mms

How do you say? The APN is correct but the connection problems continue? In this case, I recommend that you check the coverage of WINDTRE in your area from the web page made available by the operator. To check enter your address and select what type of network you want to check coverage, choosing from 2G network , 3G + LTE 4G or 5G network .

The coverage check was also successful, but the Internet still doesn’t work. In this case, I recommend that you first check the expiration of the SIM , usually this happens if a SIM has not been recharged for a year, or insert it into another smartphone with a correctly configured APN to understand if the problem is your device or less.

Finally, if you are still experiencing problems, I recommend that you contact the operator directly, as I showed you in my tutorial on how to talk to a WIND operator .

Why the Internet doesn’t work: Iliad

After some initial hesitation he decided to switch to Iliad , but you can’t understand why the internet doesn’t work . It often happens that with new operators, smartphones are unable to automatically load the correct APN, especially if they are not exactly recent smartphones. For this reason, the first check to be carried out is that relating to the APN , which must be the following.

Name : iliad
APN : iliad
MMSC : http://mms.iliad.it
MCC : leave the default value (222 or 208)
MNC : leave the default value (50 or 15)
APN type : default, supl, mms , dun

If you have problems entering the APN, you can refer to my tutorial on how to configure the Internet on Iliad .

Well, now you have entered the correct APN on your smartphone, and yet the internet connection still does not work. Are you sure your area is covered by the Iliad network ? To carry out this check, you can use the web page made available to the operator, referring to the present map.

Was the coverage check also successful? In this case I advise you to check that the SIM has not expired , especially if you bought it some time ago and haven’t used it for some time. Usually the SIM expires if you don’t recharge it at least once in twelve months. Alternatively, try inserting the SIM on another device, with the APN correctly inserted, to understand if the problem may be related to the device you are using.

Finally, if the problems persist, I recommend that you contact the operator, so that they can offer you all the necessary assistance. Don’t know how to do it? Don’t worry, you can take a look at my tutorial on how to talk to an Iliad operator .

Why the Internet doesn’t work: Fastweb

You have been using Fastweb as an operator for your fiber connection for some time and now you have decided to use its mobile network as well. Unfortunately, however, you do not explain why the Internet does not work on your Fastweb SIM. Do not be alarmed, the problem could be related to an error in the configuration of the APN , which must be set as below.

Name : FW WEB
APN : apn.fastweb.it
MCC : 222
MNC : 08
APN type : default, supl

How do you say? Not sure how to insert it? Quiet, you can refer to my tutorial on how to activate mobile data on Fastweb .

If, even after correctly entering the operator’s APN, the Internet connection still does not work, I recommend that you check that your SIM has not expired , which is plausible if you have owned it for several months and have never recharged it. If, on the other hand, the SIM is still working, I recommend that you check Fastweb coverage in your area.

Another useful tip, if the previous ones did not give a positive result, is to try to insert the SIM in another device with APN configured, in order to understand if the problem is related to the device you usually use or not.

Finally, I could try to ask for assistance directly from the operator, who can surely help you solve the problem. If you don’t know how to contact him, take a look at my tutorial on how to talk to a Fastweb operator .

Why the Internet does not work: Postemobile

Intrigued by the excellent promotions, you have recently decided to switch to the Postemobile operator , but now you are very disappointed because you cannot understand why the Internet does not work . Do not be alarmed, the problem may not be related to the operator, but rather to a problem in the configuration of the APN on your smartphone. Below you will find the correct configuration of the Postemobile APN.

Name : PosteMobile WAP
APN : wap.postemobile.it
APN type : default

Nothing to do, even after entering the correct APN the internet still doesn’t work. In this case, you can take a look at my tutorial on how to activate mobile data on Postemobile . check if the coverage in your area is good, but you have to refer to the Vodafone coverage, as I explained to you in my dedicated tutorial (Postemobile uses the Vodafone network).

In addition, I also recommend that you check that your SIM has not expired (usually a SIM expires if you do not recharge at least once in a year) or try to insert the SIM in another device, as it could happen that the problem is not caused by the operator, but some incompatibility with your device.

Finally, if the problem continues to persist, I recommend that you contact the operator directly for assistance. If you don’t know how to do it, take a look at my tutorial on how to talk to a Poste Italiane operator .

Why the internet doesn’t work at home

You are in a desperate situation, you cannot explain to yourself why the Internet does not work at home , especially because your operator has confirmed that the network is working correctly.

In this case the problem could be hardware or software in nature, but don’t despair, it’s nothing that can’t be solved. The first advice, perhaps trivial but which often solves every problem is to try with a restart of the router , which may have blocked. If even after a reboot the problem persists, you need to dig deeper for the problem. If you don’t know how to do this, read my tutorial on how to restart the router .

First of all you need to check that the router configuration is correct: maybe you have recently made some changes to try to improve your network, affecting some important parameters. In this case I suggest you reset the device , you can do it manually by inserting a paper clip (like the one in the smartphone package) inside the hole on the back or on the side of the router that bears the wording “Reset” . After that you will have to do the router configuration again and in this case I suggest you take a look at my tutorials on how to reset the router and how to configure a router, in such a way as to be able to complete the configuration correctly.

If the reset also did not bring any results, you can try to change the DNS servers in use, which could cause problems accessing some services. DNS makes it possible to reach Web sites simply by typing the address (eg aranzulla.it ) instead of long numerical addresses, the IP addresses , which would be the real addresses of the sites but are impossible to remember. So if you are having problems accessing certain services, I recommend that you change the DNS, to do this you can take a look at my tutorial on how to change the DNS .

How do you say? Have you noticed that the problem seems to be present only if you connect via PC and not via smartphone? In this case, the problem may be limited to your PC, perhaps due to a software or network card problem . To try to solve this problem I suggest you take a look at my tutorial on how to solve problems with the access point or the wireless card and the one on how to solve the error “Cannot access the network” .

Why the Internet doesn’t work: WhatsApp

You are a little worried because you would like to use WhatsApp on your smartphone, but you can’t understand why the internet doesn’t work . In the case of WhatsApp, the problem could be caused by the servers, which may have gone offline and therefore do not allow it to be used. To do this immediately, you can follow the same suggestions I gave you in the previous chapter, valid both for the verification on the Downdetector website and on Twitter , using the hashtag #whatsappdown in this case .

by Abdullah Sam
I’m a teacher, researcher and writer. I write about study subjects to improve the learning of college and university students. I write top Quality study notes Mostly, Tech, Games, Education, And Solutions/Tips and Tricks. I am a person who helps students to acquire knowledge, competence or virtue.

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