Let’s look at 8 tips to build a good relationship with the following clients.
1. Get to know the client’s workings.
When first connecting with clients, it would be nice if we find out about companies, teams and projects that have been handled before. That way, we can start the conversation confidently, enthusiastically and make a great impression.
Getting to know the client means we must also know the language used. Also find out what kind of communication style the client likes. Do they like to communicate via email, telephone or face to face? Does the client like to talk at length or in short, dense and clear? Find answers to these questions.
Now, the best way to get to know your clients better is to hold an initial meeting. That way, we can know the culture that is in the client’s office and the way they communicate. If it’s not possible, we can try to make a video call. In an open way like this will avoid us from the nickname “stalker.” We can also feel the direct feeling of working with clients.
2. Have regular meetings.
We need to have regular meetings with clients. As long as the collaboration is still established, it never hurts to occasionally arrange a lunch schedule with a client or stop by the client’s office. During the meeting, we can discuss ongoing project updates. It also provides an opportunity for clients to ask confusing questions. Having regular meetings with clients is a great way to find out good things that satisfy clients. In addition, this is also the right opportunity to find out things that still need improvement. Relaxed meetings and provide more space can make the client will share ideas and thoughts they have.
3. Asking for feedback.
Asking for feedback is not only done when the project has been completed. As discussed earlier, asking for feedback can be done at any time. This feedback can also increase cooperation between us and clients.
Asking clients what improvements can be made, this shows that we value them, care about the client’s ideas and happiness and are always open to any input and advice. It is also a strong foundation for establishing long-term cooperation.
Never feel afraid to get feedback. Also make sure that we really follow up on the feedback given. If we can’t fix or do something, let the client know that. Clients will appreciate our honesty.
4. Set realistic expectations.
To get great results, we must do what is said and fulfill the promises delivered to clients. This can be realized, if we set realistic expectations for the client from the start. Tell the client about the capabilities and limitations that we have, the things that might happen later and the expectations we have for the client. That way, the two parties will be able to understand each other and will not cause severe disputes later.
For example, we can deliver about the deadlines needed, the right time for clients to contact and the most convenient way to communicate. Also convey what should be done by the client in the project work process. Convey each of these expectations in full and detail.
Use e-mail, telephone, appointment letters or even face-to-face-to-face conversations. Do not forget also that we must continue to convey it by being calm, friendly and positive . That way, clients will be able to understand and continue to trust us.
5. Take responsibility.
Responsibility is something that must be possessed by both parties. For example, when there are things that are not in accordance with the conversation, the client can hold us accountable in overcoming the problem. Mistakes are a natural thing to happen. However, try to admit and follow up on the error rather than trying to dodge and find excuses. Focus on finding the best solution and improving the situation. Vice versa, when due and the client has not paid the bills that must be paid, we can hold them accountable by sending an email.
We may feel afraid to hold the client accountable, but believe me, if you do it in a constructive and respectful way, the client will also respect us. After all, this shows that we have great service quality.
6. Communicate clearly and concisely.
Communication has an important role in building good relations with clients. So, communicate in an effective way . Don’t beat around the bush when delivering something or when sending an email.
Before sending any information, we must double check whether everything in it is relevant or not and ensure that no spelling or grammatical errors are used. This shows that we are someone who is professional and responsible.
7. Be yourself.
When building relationships with clients, it is very important to be yourself. That way, clients can recognize our authenticity and know how to communicate appropriately. Of course this will create a real relationship that can last in the long run.
8. Don’t be just a business.
We are indeed paid to do the work and complete it well. However, make sure that a good relationship with the client is sincere, not just a transaction.
Offer something more than just a business discussion. It never hurts to recommend a number of pleasant vacation spots or say bye and send a greeting card for every personal achievement the client has, such as getting a promotion or maybe having a baby.
That’s 8 tips on building a good relationship with clients . When we treat clients well, we not only achieve our goals and make money, but we will also appear as a high-quality professional. Well, hopefully these tips can help fellow readers to build good relationships with clients.