Office communication is a communication process carried out in daily activities in the office. According to the Big Indonesian Dictionary, an office is a hall (room, building, and house) that is used as a place for work activities such as business activities or companies that are routinely carried out.
Simply put, the office is defined as a place that is used for routine company activities and contains equipment such as a photocopier, printer, computer, stationery, and so forth. The office functions as a place for exchanging organizational information and protecting company assets. The office has three elements, namely the existence of a building as a place for company activities, company personnel, and equipment used for company activities. (Also read: Communication Management in Companies )
Office communication is a process of delivering messages from one party to another within the scope of the organization that takes place in an office. This communication aims to establish cooperation in a team in order to achieve the company’s main goals. Cooperation between teams certainly requires effective and ethical communication in the process of activities in the office to create harmony and cohesiveness in a team. (Also read: Types of Office Communication )
Ethics comes from the ancient Greek “ethikos” which means it arises from habit. According to Burhanudin Salam, ethics is a branch of philosophy that talks about moral values and norms that determine human behavior in his life. Simply put, ethics is defined as rules or norms that are used as a reference in human behavior in the community.
Ethics are used in everyday life with the aim to reconcile people’s lives. Ethics are also used in activities in the office so that the communication process becomes better. Office ethics includes manners in speech, decency, good character, and other norms. (Also read: Effect of Business Communication in Companies )
The following are the ethical functions in office communication:
- Intellectual skills
Intellectual skills are an ethical function in office communication. Ethics play an important role in a company. In addition, ethics in the office provides the comfort of company personnel, so as to improve work performance in a company. Someone’s intellectual skills function to give the right argument in making a presentation. (Also read: Communication Ethics )
- Work systematically
An ethic that is applied in a company to build a good work system. A company personnel will work systematically if he applies ethics. In addition, ethics also provides creativity in completing the work. Ethics provide work completion regularly and in accordance with company ethics and guidelines. (Also read: Digital Communication Ethics )
- Preventing problems
Ethical function in office communication can prevent problems in the office. Ethics unites the minds of people and mutual respect is one way to prevent problems that exist between personnel and leaders in the company. Ethics can create harmony in all activities in companies that implement these ethics. (Also read: Social Media Communication Ethics )
- Generating motivation
Ethics can arouse the motivation of office personnel. Good ethics can have a good impact on a company. Cooperation in teams, mutual respect, courtesy, and good talking can arouse one’s motivation to work well. (Also read: Marketing Communication Ethics )
- Foster loyalty
Ethics in office communication serves to foster loyalty among fellow office personnel, both from the boss (leader) to subordinates (employees) and from subordinates to superiors. This ethic can be a thank you when given help, asking for help when experiencing difficulties, and so forth.
These examples reflect politeness in the office environment. This behavior has a positive impact on the company. In addition, loyalty can also be seen from the way we work such as not mixing personal matters with office matters, carrying out tasks in accordance with the company’s vision and mission, and others. (Also read: Ethics of Superiors and Subordinate Communication )
- Creating integrity
Ethics can create integrity in the office. Integrity in the office environment is a commitment in carrying out work. Integrity is related to honesty and responsibility. Integrity is reflected in a person’s personality, usually in the form of attitudes, behavior, ethics, habits, character, morals, lifestyle, ethos, and etiquette. (Also read: Interpersonal Communication Ethics )
- Give boundaries
The next ethical function is to provide boundaries, meaning that ethics can provide boundaries between the rights and obligations of office personnel. Ethics are not only owned by company leaders, but ethics is also owned by its employees. In addition, these limits can provide understanding between one another about the limits of work to be done and mutual respect in carrying out a job in the office. (Also read: Public Relations Ethics )
- Maintain the good name of the company
Company image is the most important thing to increase productivity. Ethics serves to maintain the good name of the company. A good image will provide many opportunities for cooperation with other companies. A good image of a company can arise because the company applies ethics in all its activities. (Also read: Business Communication Ethics )