How should a good boss be? Leader. Responsible. But also transparent, impartial, capable of organization, listening, empathy, and sometimes having fun. How many things you need to know to be a perfect boss in the office. To draw up a guide to the characteristics of the ideal manager is Wyser, the Gi Group company of research and selection of medium and high management profiles, which has been based on its experience of daily contacts with middle managers and company managers.
“Leadership is a central topic not only for managers, but also for many executives – comments Carlo Caporale, senior director of Wyser in Italy – as it has a great impact on the loyalty and productivity of collaborators. Wanting to identify a cross-cutting theme in these roles, leadership is increasingly linked to responsibility, so much so that it can almost speak of widespread Corporate Social Responsibility “.
“The evolved markets now categorically reject those who do not have an ethical behavior, which can also negatively reflect on the business. Culture of responsibility and leadership in an ethical sense guarantee the commitment of the company and management in the protection of its employees and stakeholders; a factor that contributing to the good reputation of the company itself certainly favors its performance “.
Here are the ten points that summarize the characteristics of the ideal garment.
1. Leadership by example : first of all, you must be an example, a motivator and transmit values and business vision clearly and without distinction.
2. Transparency: work a lot on communication, including the increasingly difficult part, that is, the part related to negative responses (giving positive ones is much simpler).
3. Focus on achieving results : conveying tranquility and serenity, but also goal orientation (stress and excessive emotionality are destabilizing for collaborators).
4. Impartiality : use an objective performance evaluation metric for the whole team.
5. Organization : plan your own work and that of others, which means, for example, presenting yourself on time at meetings or clearly defining expectations and action plans.
6. Listening skills: pay attention to collaborators in the pre-established locations and ways, without however being a confessor or, worse still, an older brother.
7. Decision-making: uncertainty and hesitation are harmful to the organization and undermine the authority of the boss.
8. Ethics : an essential value in itself, it is also now a prerequisite required by all the most advanced organizations, as an intrinsic factor of success for business.
9. Empathy : knowing how to recognize and anticipate the needs of collaborators allows you to get the best out of them.
10. Fun: although it is a component that is sometimes overlooked, as if it were incompatible with a serious and rigorous approach, knowing how to introduce an element of fun and passion allows you to cement the team and increase your commitment, involvement and sense of belonging.